Social Care ICT Support Assistant
- HCC23681
- Location
- Hertfordshire
- Directorate
- Resources
- Salary Range
- £23,620 progressing to £26,845
- Contract Type
- Fixed Term
- Full Time/Part Time
- Full Time
- Closing Date
- 30-Sep-2023
Advert Information
Job Title: Social Care ICT Support Assistant
Location: County Hall, Hertford (flexible working)
Starting Salary: £23,620 with the opportunity to progress to £26,845 pa - Pay increase pending
Hours: 37 per week
Contract: Fixed Term Secondment 12 months
Diversity: We are an inclusive employer and value a diverse workforce
We are actively recruiting a Social Care ICT Support Assistant within the Social Care & Education Applications Team to help move forward on a new exciting service enabling the Local Authority to receive the latest data from schools. Are you looking for an exciting new challenge? Do you want to join a thriving, enthusiastic and creative team? Then come and join us! We offer great training and development and you will be taking part in an unchartered new phase with our systems.
The Social Care & Education Applications Team provide support and training to over 9000 users of the social care and education applications across Adult Care Services and Children’s Services. This specific role will be working on the Establishment Data Import (EDI for short) process within Liquidlogic’s EYES system but will also need to work across all our Liquidlogic systems. The role will include, but is not limited to:
- Matching incoming records from Establishments with correct education record
- Processing data reconciliation following agreed process rules
- Contacting staff to reconcile data tasks outside of the processing rules
- Resolving duplicate records
- Processing enrolment conflicts following agreed processing rules
You will need to work well under pressure, have good communication skills, be a good team player and above all have an enthusiasm for the work. Full training will be given on the process but knowledge of education would be a benefit.
Currently based in Hertford but longer term moving during late 2023/2024 to Stevenage. We also encourage smart working with the benefit of a laptop. You would be required to be office based 40% of the week and you have the option of working at home or at one of our touchdowns
This is a fast-paced environment. Data will be imported overnight for reconciliation each day. There will be much interaction with other key departments and play a vital part of ensuring that accurate education data is reported to Government Departments.
Additional Information
Technical, skills and qualifications needed for the role include
- Be an excellent communicator, both written and verbal
- Be highly motivated, enthusiastic and organised
- Be a confident individual capable of working as part of a team and on your own initiative
- Work hard to meet deadlines
- Keep up to date with policies and procedures relevant to the role
- Possess excellent numeracy, communication and IT skills
- Have technical skills to navigate around our database IT systems
Previous knowledge of the Liquidlogic systems would be an advantage but is not essential as full training will be given.
Previous knowledge of working in a social care or education administrative role would be beneficial but is not mandatory requirement. This role is administrative and will not require programming experience.
If you love variety in your work, where there is never a dull moment, this is the job for you. There are new challenges every day. With the introduction of a new process you will be part of a ground breaking process that will lead to the Local Authority being able to deliver a higher level reporting to Government departments.
Closing Date: 30.09.2023
Interview Date: 13.10.2023 and 17.10.2023
For an informal discussion and more information please contact: Jenny Burton on 01992 555688 or Andy Newton andy.newton@hertfordshire.gov.uk
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
How to Apply
As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.
1.Customer Service: What skills and experience do you in delivering a high standard of customer service?
2.Team Work: How have you worked as part of a team to deliver a service?
3.Organisation: How have you organised and prioritised tasks?
4.IT Skills – Have you previously used any large database systems? If not please advise how have previously used Microsoft Office packages.
If you do not provide answers to the questions and upload to your application, your application will be rejected.