Senior Complaints Investigating Officer

We Are St Helens Borough Council.

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making a difference as part of the Information Governance, Compliance and Complaints Team
We are seeking an experienced individual with an eye for detail to join the Information Governance, Compliance and Complaints Team in the newly created position of Senior Complaints Investigating Officer. Quality and performance are at the heart of the service and are key priorities for the team as a whole. The successful candidate will therefore have a positive attitude and ‘can do’ approach to work within this context.

Applicants should be able to demonstrate sound judgement, have a flexible approach to problem solving and be capable of dealing with a wide variety of complex situations working within a friendly, supported environment. They must have relevant experience, excellent communication and analytical skills, as well as being enthusiastic and committed.

Interested to Find Out More?

You can review our full job description details, and person specification information here.

You are also welcome to contact us for an informal discussion, please contact Cheryl Boland, Information Governance, Compliance and Complaints Team Manager via email at cherylboland@sthelens.gov.uk.

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality.

St Helens Borough Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.