Fixed term: 2 years
Do you want to be part of an experienced, successful, and respected team?
Are you looking for a role with variety, where you can develop your knowledge of housing and homelessness law, as well as your investigatory, negotiation, accuracy, and customer care skills?
Do you have experience of working in a busy customer facing environment whilst completing administrative tasks, and a knowledge of housing issues and challenges?
If so, we have an exciting trainee opportunity to join our Housing Options team and help us meet the need of homeless people in Waverley.
This trainee role combines front facing customer service with important back-office administration duties. The successful applicant will work under appropriate supervision and have an action plan to support them from starting as a trainee to becoming a capable Housing Options Officer.
Whilst working under supervision, the successful applicant will find out essential background information regarding customers’ circumstances and provide initial advice as to the Council’s statutory homelessness duties. They will work towards identifying and making relevant enquiries, conducting Full Housing Assessments, drawing up/updating Personal Housing Plans with reasonable steps, and accepting, discharging, and ending homelessness duties on behalf of the Council.
The role will be mainly office based, but we also need candidates to have the ability to effectively work from home, when required.
**To be eligible to apply for this opportunity you must be able to meet the Essential Job Description Criteria**
For an informal discussion about the role please contact: Elizabeth Donaldson, 014583 523452
Further details are available in the Job Description
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on 29 September 2023
Interview date: Friday 13 October 2023 – There will be a short, paper-based exercise prior to each interview
Please note we do not accept applications after the time given on the closing date.
How to Apply
To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free and easy to use) you can log in to your application at any time and keep track of where you are in the recruitment process. We strongly encourage candidates to use this system when applying for any vacancy with us as it's our preferred recruitment application method.
If you are unable to use this service or would like assistance, please contact us via firstname.lastname@example.org or call the Human Resources team on 01483 523388.