Senior Caseworker Neighbourhood Housing (Tenancy Sustainment and Prevention)

Lewes District and Eastbourne Borough Councils

Service Area: Homes First, Neighbourhood Housing

Base: Lewes and Eastbourne

Title: Prevention and Tenancy Sustainment Senior Caseworker, Neighbourhood Housing

Grade: Band D

Salary: £26,348 to £33,820

Hours: 37 hours a week

Term: One year fixed term

Homes First delivers a unified housing service for Lewes District and Eastbourne Borough Councils, managing a combined housing stock of approximately 6,700 homes.  The Neighbourhood Housing team manage tenancies and work with residents across the Lewes District and Eastbourne Borough areas. 

We are looking for an experienced prevention and sustainment officer to join our established team. The successful candidate will work within the Tenancy Management Team with a focus on the effective management of our complex hoarding and self-neglect casework.  The role will require a multi-agency approach to build and support community collaboration and engagement on our housing estates.  

As well as experience in managing tenancies within the social housing sector or with transferable skills, you will have enthusiasm, effective communication skills, the ability to work well within a team and a willingness to learn. 

Job Overview

The work is varied and will include a wide range of tenancy management services as well as tenancy sustainment, enforcement, risk management and anti-social behaviour.  Officers will assist vulnerable customers and manage complex cases, raising safeguarding concerns and working with partner agencies to support tenants to sustain their tenancies.  

The closing date for the receipt of applications is noon on Monday 2^nd October 2023