Job Title: Senior Support Officer
Location: Hertford / Stevenage
Starting Salary: £27,344 with the opportunity to progress to £30,151 pa - Pay increase pending.
Hours: 37 per week
Contract: Fixed Term Contract - 12 months
Diversity: We are an inclusive employer and value a diverse workforce
We are actively recruiting for a Senior Support Officer within the Customer Interaction Team. This is an exciting opportunity to work in a challenging but rewarding role dealing with highway enquiries. We are looking for a highly motivated and enthusiastic person to join our busy team.
The work is based around enquiries from the public and elected officials. It is a fast-paced environment with the job holder expecting to be able to manage their own time and different priorities.
Most enquiries are responded to via email so the ability to write to different audiences and to a high standard is an important skill along with attention to detail. We deal with over 2000 cases a month and the team are expected to log, chase, and respond to these when necessary.
You will get an opportunity to make a difference to the highway service and interact with a variety people through investigating and responding to highway enquiries.
We would also like you to take a proactive approach to service improvement which is one of the key elements of this role.
The role covers all aspects of highways and therefore you will have plenty of opportunities to learn and grow within the service.
We are looking for an individual with a proven track record of delivering excellent customer service and be able to ensure work is carried out to a high standard within agreed KPIs. With highly developed interpersonal skills you will be confident in working with other teams. You will be competent in Microsoft packages.
Closing Date: 20th September 2023
Interview Date: 2nd & 3rd October 2023
For an informal discussion and more information please contact Joe Moir - 01992 658210 or Magdalena Lennox – 01992 658362
This is a role where you can make a real difference to the residents of Hertfordshire, working in a supportive and flexible environment with plenty of opportunities to develop your highway knowledge and other skills.
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.