We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic
This Vacancy has closed.

Customer Services Officer (Repairs)

  • Employer: Dartford Borough Council
  • Reference: DBC/CSOR23
  • Published: Fri 30/06/2023, 12:10 PM
  • Closing on: Mon 25/09/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Monday – Friday. Flexi-time Available
  • Salary: £25,612 PA rising to £27,784 PA after 12 month’s satisfactory service
  • DBS Check: Yes
  • Location: Kent

The post holder will support our repairs and maintenance team being the first point of contact for all Dartford Borough Council residents, contractors and others ensuring repair queries are responded to, actioned and managed.

 

This includes:

 

  • Triaging repair queries
  • Raising repair requests and Instructing contractors to deliver work
  • Reporting on contractor performance
  • Overseeing delivery of repair works
  • Monitoring contractor performance

 

Relevant experience of working in a similar role in a social housing environment, is desirable. The successful applicant will also have worked successfully in customer service or administration position, analysed information to present to colleagues. The ability to understand procedures and retain information, working accurately and efficiently. An excellent working knowledge of Microsoft Word, Outlook and Excel packages as well as some experience in working with a housing management system would be desirable.

Downloads

  • Candidate Pack
  • Employer: Dartford Borough Council
  • Reference: DBC/CSOR23
  • Published: Fri 30/06/2023, 12:10 PM
  • Closing on: Mon 25/09/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Monday – Friday. Flexi-time Available
  • Salary: £25,612 PA rising to £27,784 PA after 12 month’s satisfactory service
  • DBS Check: Yes
  • Location: Kent

Vacancy Location