Registration Support Officer

The starting salary for this role is £26,569 per annum based on a 36-hour working week.

The Surrey Registration Service is seeking to recruit FIVE full time Registration Support Officers (RSO) located across four of our register offices at Weybridge, Guildford, Leatherhead and Reigate.

We have:

• Two vacancies at Weybridge Register Office, 81 Oatlands Drive, Weybridge, KT13 9LN.
• One vacancy based at Guildford Register Office, 42 Portsmouth Road, Guildford, GU2 4DZ.
• One vacancy at Leatherhead Register Office, Leatherhead, KT22 8DP.
• One vacancy at Reigate Register Office, Reigate, Surrey, RH2 7RP.

Please note that there will be occasions when you will be expected to work from other Surrey Register Offices.

About us

Surrey County Council is one of the largest and most dynamic local authorities in the UK, serving a population of 1.2 million residents. The Surrey Registration Service is responsible for the registration of 19,000 births, 11,000 deaths and 3,500 civil marriages and partnerships occurring in the county of Surrey each year.

About the role

In this role, you will be required to deputise for the Registrars in registering births and deaths, as well as completing the preliminaries to marriages and civil partnerships. In addition to using bespoke Registration Systems, you will be required to use electronic diaries, booking systems, and manage Excel accounts.

Your day-to-day duties might include:

• Interviewing parents and relatives after a birth or death,
• Completing computerised and paper records,
• Issuing birth, death and marriage certificates,
• Informing the coroner if there are any suspicious circumstances surrounding a death,
• Collecting statistics to send to the General Register Office,
• Taking payment for copies of certificates,
• Keeping accurate records.

You will be required to perform your day-to-day duties in accordance with the Births and Deaths Registration Act 1953. Registration officers are personally responsible for their duties performed under this act and associated legislation. Any breach of this act and associated legislation committed by a registration officer, is a statutory offence.

As an employee of the council, you must work in line with our Data Governance policy and all associated policies, procedures and guidance for managing personal data and information. Any breach of this policy may result in disciplinary action.

About you

With the ability to operate within a team environment, as well as independently, you will have a proven ability to communicate effectively with a wide variety of people. You will have the ability to work well under pressure, whilst delivering a high standard of service. Although this role involves registering births, deaths and notices, previous experience of this is not required as full training will be given.

You will be tactful and show patience and empathy when dealing with people who may be distressed. You will be confident when dealing with people from various backgrounds and cultures.

To be considered for interview, your application will clearly evidence:

• Ability to understand and apply rules and laws,
• A clear understanding that you will be accountable for your statutory responsibilities as a Registration Support Officer,
• A high standard of administrative, IT, and keyboard skills,
• Clear and accurate handwriting.

You must also hold a full driving licence with appropriate business insurance cover and have the use of a car, as you may be required to travel anywhere in Surrey.

Additional Information

The job advert closes at 23:59 on 11th June 2023. Interview dates and location to be confirmed. If your application is shortlisted, you will be invited for an interview and technical assessment which will include an IT skills test.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.