Case Officer (Corporate Services) Corporate Debt

Full time (37 hours per week)
Fixed Term Contract for 18 months
Grade D - £25,244 per annum

We have an opportunity to join our Corporate Services Department as a Case Officer. You will benefit from working in a multi-skilled team focused on the Council's core services.

The successful candidate will be proactive and experienced in administrative support, with the ability to work independently with the support of our Specialist Teams. Customer service is important to us, and the role will involve providing excellent customer service to a range of stakeholders.

You will need to have the ability to adapt to a changing environment which can be influenced by the economy and legislative changes. Specific experience in debt recovery would be advantageous.

The primary function of the post holder will be to assist with the recovery of debts including housing income, council tax, overpaid housing benefit, sundry debts and business rates (NNDR). The role will involve communicating with customers, setting up and monitoring payment arrangements and taking recovery action where arrangements fail.  You will support the specialist function in ensuring timely and correct information is gathered to support the court process which is fundamental for the authority.

The Folkestone & Hythe district is a dynamic and innovative place to live, work and visit. Our offices are based in the heart of Folkestone, with easy access to transport links, local shops, entertainment facilities and the seafront.

As an employee at Folkestone and Hythe District Council, you will benefit from;
- Employee Rewards, Benefits and Discounts Scheme
- Local Government Pension Scheme
- Generous Annual Leave Entitlement
- Flexible Working Environment
- Employee Assistance Programme

If you are keen to learn, with excellent interpersonal, communication and negotiating skills, then we would like to hear from you.

The closing date is 12:00pm on Friday 9th June 2023

Interviews are due to be held on Monday 19th June 2023