Housing Options Team Leader
The Housing Options service provides the statutory homelessness function within the council which aims to provide high quality housing advice services to customers facing the threat of homelessness including the prevention of homelessness and rough sleeping to its citizens within the District.
Are you a leader? Can you deliver change? Do you have what it takes to provide an excellent customer service to customers with housing needs and who are facing homelessness. Then this is the job for you!
Lancaster City Council is currently seeking a dynamic enthusiastic experienced housing options team leader to manage a staff team and oversee the day-to-day operational delivery of the housing options service ensuring the councils statutory functions and met and high customer standards are achieved. The Housing Options Team continues to achieve reductions in statutory homelessness, successful in the prevention of homelessness and just recently Lancaster City Council was successful in 3 rounds of central government funding to address rough sleeping.
The successful candidate will be required to manage review and improve the performance of the Housing options team ensuring the service is relevant cost effective and customer focused. The successful candidate will also ensure that the Council’s statutory duties under the homelessness legislation are correctly determined and administered, including undertaking reviews of homelessness decisions. To be successful in this role you will have management and leadership skills that inspire and empower others to go above and beyond to do things differently, to try and test new ways of working, to drive system change needed to bring about an end to homelessness and rough sleeping. You will have extensive experience of managing a housing options team and working with key partners to prevent homelessness. Your excellent communication, negotiation and collaboration skills mean you have the ability to present confidently and authoritatively to a variety of audiences, bringing even those with potentially competing priorities and agendas along with you on the journey. You are a creative and solution focused thinker.
The successful candidate must be able to evidence the requirements laid out in the Job Description.
Lancaster City Council unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing carbon emissions.
A full current UK driving licence is essential, as the post holder will be required to travel around the district and respond to emergencies.
This post is Permanent. The hours of work for this position are 37 per week. The Council currently operates a Flexible Working Hours Scheme which applies to this post. This post is based at Morecambe Town Hall but will be required to work from other locations across the district.
The successful applicant will be subject to an enhanced clearance with the Disclosure and Barring Service.
You will be required to undertake Standby duties to cover out of hours work on a rota basis.
Excellent benefits include: A Local Government Pension Scheme (the Council makes a 15.5% contribution). Discounted gym membership and discount on days out, activities and retail.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: TBC