Housing Led Officer (FTC 18 months)

(Any successful internal candidate will be offered the position as a secondment)

After spending four years sleeping on the streets of Bracknell, John has been given the keys to his own front door.

We are strong believers that everyone has the right to their to own home and strive to achieve this for the residents of the borough.

Lots of organisations say you can make a difference. Here, everything we do is about changing lives of some of our most vulnerable residents for the better. You’ll be given plenty of responsibility right from the start. You’ll be empowered to help define our journey, your plans will shape how we do things and how our residents get to live their lives. At the same time, we’ll make sure you have all the training and support you need. Make your future about shaping tomorrow.

Because we’re Bracknell Forest

What it's like working in our team...

You will be part of the Housing Resource service. You will work alongside the Housing Management Team, Accommodation Team and Move On Officers. We are a close team who are passionate about providing accommodation to those residents in our borough that need it the most.

The work is fast paced and innovative, sometimes the work is challenging however there is also time for finding creative solutions and every day is different.

You will be supported to carry out the following duties, responsibilities and training...

Joint working with partner agencies and key stakeholders such as, but not limited to the DWP, mental health services and alcohol and drug teams to ensure that the necessary support is provided in a timely fashion to avoid relapses or high risk activity from complex needs customers.

Change the behaviour and deliver sustainable tenancies for some the most vulnerable and entrenched homeless customers.

Intervention in crisis situations and creation of a support plan which will be reviewed for customers detailing their support needs and the required outcomes with details of how they will be met to enable them to live independently.

Supporting the management of finances and budgets with the customer until the independence and self awareness and personal responsibility is shown by the applicant.

Assisting clients in acquiring the necessary skills to effectively hold down a tenancy and to provide advice on training, employment and related issues. Support customers in accessing specialist help; coordinating the involvement of external support agencies as appropriate.

Accompany clients to interviews and viewings with housing providers where necessary.

Provide clients with practical support to make their homes habitable, e.g. accessing furniture projects, setting up utilities, dealing with minor repairs and maintenance.

The benefits you will experience are...

• An inclusive and social working environment.
• Flexible working opportunities including a flexi-time scheme.
• Generous annual leave entitlement.
• Regular opportunities for development with internal and external training courses.
• A great office location next to travel links and the regenerated town centre.
• Internal sports and social club opportunities.
• Discounted leisure centre and gym membership.
• Supermarket discount.
• An interest free loan for a rail season ticket.

What we're looking for...

Someone who has experience of dealing with a diverse and vulnerable clientele, rough sleepers/homeless households either face-to-face, on the phone or through email.

Experience of problem solving with customers, be solution focused, persuasive and skilled in overcoming barriers Experience of providing emotional support to customers who are faced with difficult/challenging situations.

Interview date

Interviews will be held on 14th & 15th June 2023.

Want to ask us a question?

For an informal discussion or to ask any questions about this role, please contact:

Claire Dudley Morgan, Housing Management Team Leader

Phone Number: 01344 351395

As part of the Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

We can only accept applications from candidates currently residing in the UK.

Any candidates that are currently residing in the UK and wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria.

No agencies please.