Customer Service Officer (Tolls)

Applications are invited from suitably qualified and experienced individuals for Customer Service Officer (Tolls) positions.

• The Part-Time-time position works across a roster encompassing 24 hours per day 7 days per week. Generally, 8 hours 20 minutes per day in blocks of 2 or 3 days followed by 5 or 6 Rest Days

You will be required to work in the tollbooths and on the plaza at both the Queensway and Kingsway Tunnels, classifying vehicles, taking payment from customers, and offering them advice, information, and general assistance. 

In accordance with the usual selection criteria for the post, the successful candidates will need to be self-motivated individuals with cash handling experience and a proven track record in first line contact with the general public in a customer driven service environment.

Good communication and numerical skills are also essential for delivering the quality customer service required by Merseytravel Customer Delivery.

The Liverpool City Region Combined Authority is committed to having a workforce that is representative of the communities we serve.  To this end, we particularly welcome applicants from Black, Asian and Minority Ethnic Backgrounds, who have a disability or are members of the Armed Forces, Reservists or Veterans.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.