Senior Resident Involvement Officer
This is an exciting opportunity for a motivated and experienced resident engagement specialist to join Croydon’s housing department. You will join a team of officers who are dedicated to driving forward an improvement programme to transform Croydon housing services, in partnership with the residents that live in our homes.
About you:
You will be an experienced manager, with a demonstrable commitment to placing residents’ voices at the heart of service delivery and service improvement. You will also have significant previous experience of developing and managing extensive and statutory consultation with tenants and leaseholders for regeneration and redevelopment housing projects.
Your approach to working with residents will mirror the principles of our formally adopted Residents’ Charter, which sets out our commitment about the level of service they should expect from us as their landlord. These principles include treating our residents with respect and giving residents a voice and encourage meaningful decision-making activities.
For an informal discussion about the role, please contact Katherine Monk – resident involvement manager at katherine.monk@croydon.gov.uk.
This post is offered on a full-time basis of 36 hours per week.
To view the Senior Resident Involvement Officer role profile click here
Closing date: Wednesday 31st May 2023 @ 11.59pm
Equal opportunities
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a Standard DBS check.