Starting Well Officer
Housing Income and Leaseholder Management
Starting Well Officer
NS8 £26,845 - £28,371 (pay award pending*)
37 hours per week
Following an internal move, we are now recruiting to the post of Starting Well Officer within our Housing team. In this role, you will provide pre-tenancy and ongoing tenancy sustainment services to applicants requiring additional support to be tenancy ready and to tenants at risk of tenancy failure.
We can offer a competitive salary, enrolment in the local government pension scheme, a generous annual leave entitlement that increases with service, free car parking**, a whole host of family-friendly benefits, flexi-time, hybrid working, 1 days’ paid volunteering leave, a health cashback plan, access to an employee benefits platform and £10/month membership at one of our four gyms in the district.
Your duties will include, but not be limited to:
- Providing support and advice to new and transferring tenants to enable them to establish and sustain their tenancy
- Being the main point of contact for the Ready to Move process
- Supporting tenants to access advice and support from external agencies, building effective relationships with those agencies
- Working closely with colleagues across the Council to ensure tenants receive appropriate support
- Ensuring casework records are maintained accurately
- Ensuring you maintain an up-to-date knowledge of relevant legislation and good practice
We are looking for candidates with demonstrable experience of working in social housing, particularly in tenancy management, with excellent knowledge of current social housing issues and legislation and of up-to-date knowledge of the social housing and benefits system. The successful candidate will also have the ability to work well with partner agencies, will be an effective communicator able to use tact and diplomacy when handling sensitive matters, will be highly organised and will have a focus on putting the tenant at the heart of all that they do.
For an informal chat about the role, or for more information, please contact David Price, Business Manager – Housing Income and Leaseholder Management, on 01636 655538 or at firstname.lastname@example.org
For a copy of the job description and person specification, please contact email@example.com
To apply, please submit your CV and covering letter, detailing how you meet the essential criteria for the role, to firstname.lastname@example.org . A covering letter addressing the essential criteria for the post will be considered far more favourably than a generic covering letter and CV.
Closing Date 12 noon, Tuesday 6 June 2023
Interviews w/c 19 June 2023
As an employer, we promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.
*Current pay offer £1,925 per annum on all scale points, still under negotiation
**Free staff parking is valid until 31st July 2024.