Anti-Social Behaviour Senior Caseworker
About Us
We are currently looking for a passionate and motivated individual to join our busy, high performing and customer focused nuisance and anti-social behaviour team (NASB) at Crawley Borough Council. The Council provides a tenure neutral service to residents of Crawley. Our approach to resolving problems is to listen, understand and achieve positive and sustainable solutions.
As a senior caseworker, you will manage a demanding caseload of anti-social behaviour cases and be responsible for each case from the initial report through to its complete resolution. You will work effectively with partners to provide appropriate support and interventions to resolve neighbour disputes and anti-social behaviour problems in the borough. You will be flexible, open minded and willing to apply an agreed set of principles to how you manage your time, caseload and customers.
You will need to be able to confidently and effectively use your excellent communication skills, initiative and sound judgement to relate to a wide range of people and will have the ability to manage conflicting perspectives in order to achieve long term sustainable solutions.
In addition to the casework, you would be required to assist the Anti-social Behaviour Team Manager in managing the demands on the service through monitoring and co-ordinating the workflow responding flexibly where intervention and support is required in problem solving and complex case management.
The senior role will also require you taking on such duties as designated, including professional supervision of staff and day to day support to staff. You would also be required to lead on projects and initiatives as directed by the Anti- Social Behaviour Team Manager to support changes and improvements to service delivery.
Previous experience of working within an ASB, Housing Management, Environmental Health, Criminal Justice, or a similar setting would be desirable. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance.
The nature of the role means that it is fast-paced and duties can vary on a daily basis, therefore you will need to be able to manage conflicting priorities and be adaptable in your approach at all times. You will have the willingness to work as part of a strongly connected team, and build good working relationships, whilst pulling on the support of your team members where required.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received
Additional Information
Satisfactory clearance of an Enhanced Disclosure & Barring Service (DBS) check is a condition of employment.
Casual car user allowance (currently under review)
A full current UK driving licence will be a requirement of the role.
Employee Benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our Way of Working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer Recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under -represented groups.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
How to Apply
Click the "Apply Online" button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email Laura Padgett, ASB Team Manager or call on 01293 438374.