Customer Service Supervisor

Job Title: Customer Service Supervisor
Location: Bishops Stortford
Starting Salary: £23,620 with the opportunity to progress to a maximum of £26,845 per annum
Hours: 37 hours per week
Contract: Fixed term until 08.05.2024

Diversity: We are an inclusive employer and value a diverse workforce 

Job Duties:

This is an exciting opportunity to manage the frontline customer service staff of a busy main library located in the heart of the local community, working alongside the Library Manager. The Bishop’s Stortford Library team is a friendly and creative team, who deliver a variety of cultural and learning activities and events to an engaged community.

Bishop’s Stortford is a historic market town in the district of East Hertfordshire. It is situated just west of the M11 motorway on the county boundary with Essex, it is the closest large town to London Stansted Airport and part of the London commuter belt. The library is part of the Jackson Square Shopping Centre, which is located above the Library, on a busy road opposite the local park.

Main duties of the post:

• To be responsible for the delivery and promotion of all frontline services in the library, ensuring high standards of customer service are maintained at all times. To actively supervise the team, including staff timetabling, training and development.
• To provide customer service support as directed by the Library Manager and to manage the work of the Assistant Customer Service Supervisor(s).
• To support the delivery of Inspiring Libraries: My Place, Strategy for Hertfordshire Libraries by ensuring that all staff actively promote the library to customers.
• To contribute to the Inspiring Libraries ambition of attracting more visitors through participation in and support of outreach and promotional activities in the community.

Please ensure you are able to work the hours on the attached rota before applying

For an informal discussion about the post, please contact Ben Holden, Library Manager on (01279) 307467, or Carol Hill, Senior Operations Manager, on (01438) 845303. 

Closing Date: 28.05.2023
Interview Date: 14.06.2023

This job is also available as a job share at 18.5 hours per week part-time – please specify your preference for full-time, or part-time (job share) in your application.