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This Vacancy has closed.

Apprentice Engagement and Customer Care Officer - PSH

  • Employer: Liverpool City Council
  • Reference: LCC03913
  • Published: Thu 04/05/2023, 16:57 PM
  • Closing on: Tue 30/05/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: 20441
  • DBS Check: No
  • Location: Liverpool City Council, Merseyside

This is a unique opportunity for anyone who is passionate about supporting the residents of our City to ensure that they live in a safe and well managed property.

You will be part of the Private Sector Housing Team, if you have a good knowledge of IT software packages, e.g. MS Office packages including Word, Excel and Outlook and can provide excellent customer service within a busy environment, we want to here from you!

You will:

  • Assist in the planning, initiation, and delivery of all internal and external relationships with Private Sector Housing.
  • Support all aspects customer care, building positive relationships and showcasing outcomes. 
  • Liaise with relevant City Council departments/services to raise the profile of the Private Sector Housing Service, maximise joint working and ensure that effective and efficient referral mechanisms are in place.
  • Assist in the organisation and maintenance of engagement with landlords, managing agents and other potential licence holders including the Private Rented Sector Forum and Landlord Advisory Panel.
  • Attend and/or organise national, regional and local meetings with other local authorities, government agencies and community groups.
  • Assist in identification and resourcing of landlord training / briefings using both internal and external resources / expertise via face to face, online and webinars.

The role is for an 18-month fixed term apprenticeship undertaking a Customer Service Specialist Level 3 qualification, working in a supported environment to develop skills and knowledge.

Downloads

  • City Plan
  • Council Plan
  • Employer: Liverpool City Council
  • Reference: LCC03913
  • Published: Thu 04/05/2023, 16:57 PM
  • Closing on: Tue 30/05/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: 20441
  • DBS Check: No
  • Location: Liverpool City Council, Merseyside

Vacancy Location