Quality Monitoring Officer

Be a part of our team!

An opportunity has arisen to join the Quality Monitoring Team in Adult Social Services as a Quality Monitoring Officer.

About the role

You will be working as part of a small, friendly, supportive team working with adult care services (including care homes and home care services) that are contracted to look after vulnerable adults in North Somerset. The role involves overseeing and supporting the quality, performance and compliance of service providers. You will have the opportunity to shape and develop monitoring processes and to work closely with care providers and other professionals, such as the Safeguarding Adults Team, to promote change and embed quality. This is an exciting opportunity to have a real impact on how services are delivered.

This is a permanent role, based in the Town Hall, Weston-super-Mare and involves some remote working from home.

• You will have your own caseload and will be leading on-site and remote assessments of care services and should have excellent communication, relationship building, analytical and observation skills.
• Experience or knowledge in social care or a quality related work area would be beneficial to this role but is not essential.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

About you

You will be required to write reports and should be effective and confident in your communication skills.

You will require excellent IT skills; including using Microsoft Word, Excel, Outlook; and will also be expected to use other bespoke systems.

You will work independently and as part of a team. You will be organised, enthusiastic and with the ability to problem solve and prioritise work.  You will be expected to travel to locations within the North Somerset and local areas during the week.

If you have a passion for Social Care and improving quality in care services, then we want to hear from you!

Our vision

Our council vision is ‘an open, fairer, greener North Somerset’ and we have three key priorities:

• A thriving and sustainable place
• A council which empowers and cares about people
• An open and enabling organisation.

Our values

Our organisational values are important. They help guide us in how we work and provide services for our residents. Our people produced our values in collaboration with elected members. They provide a strong ethos and help us to deliver our ambitious agenda, working in partnership across the council and beyond:

• We act with integrity
• We respect each other
• We innovate
• We care
• We collaborate.

Our Benefits

We offer:

• A competitive salary,
• Family leave options,
• A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection,
• Opportunities to develop your skills, knowledge and potential,
• Generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days,
• Discounts on shopping, days out, travel and gym memberships,
• Agile and flexible working arrangements to help you enjoy a healthy work-life balance,
• 24/7 access to our Employee Assistance Programme.
• Mobile working from home (as well as working at the Town Hall in Weston-Super-Mare when needed)

• The opportunity to manage your own workload and work flexibly to enjoy a work/life balance while meeting the needs of the team
• Access to regular 1:1 supervision and regular online and face to face team meetings for peer reflection and support
• Access to training to enhance your skills, knowledge, and performance
• Opportunity to work in partnership with other social care and health professionals including the Safeguarding Adults Team

Want to know more and apply?

For an informal discussion, please contact Sharon Cooper, Quality Monitoring Team Manager on 07823362060.

Visit www.n-somerset.gov.uk/my-services/jobs-training/council-jobs to download an application pack and apply online.

Anticipated interview date: Week commencing Monday 12 June 2023

North Somerset Council is an equal opportunities employer. We welcome applications from all sections of our community regardless of age, disability, sex, race, religion, belief or sexual orientation. North Somerset Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

North Somerset Council – Open, Fairer, Greener.