Customer Engagement Officer

Here at West Lancashire Borough Council, we want to ensure our customers' voice is heard and acted on across the organisation.

 As a social housing landlord, we have over 5800 homes and understanding the issues that matter the most as well as engaging with and being accountable to those who rent homes from us is our priority.

 We are looking for an experienced and highly motivated Customer Engagement Officer to deliver a range of customer engagement and feedback activities.  

The ideal candidate will have experience of working with tenants’ and resident’s or community groups. Have a good understanding and knowledge of housing issues, and a commitment to tenant participation, engagement, and scrutiny.

The ideal candidate will have experience of delivering a range of participation and feedback opportunities, demonstrate exceptional interpersonal skills and a passion for engaging and involving customers so they have a meaningful influence on the services they receive.

If you have a background in Social Housing and want to champion the importance of building relationships and transparency with our tenants, we would love to hear from you!

What can we offer in return?

You will be working as part of a friendly and professional team who are highly valued by the services they support. Work is varied and no two days are the same.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary (Pay Award Pending), generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.