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This Vacancy has closed.

Complex Care Commissioning and Monitoring Officer

  • Employer: Hertfordshire County Council
  • Reference: C/S/23/231870
  • Published: Wed 08/03/2023, 16:17 PM
  • Closing on: Fri 31/03/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £35,000 - £44,999
  • DBS Check: Yes
  • Location: Hertfordshire

Job Title: Complex Care Commissioning and Monitoring Officer
Location: Hemel Hempstead or Stevenage with expected travel across the county and the ability to work from home
Starting Salary: £38,296 with the opportunity to progress to a maximum of £42,503
Hours: 37 Hours per week
Contract: Secondment/ fixed term contract until 30th March 2024

Diversity: We are an inclusive employer and value a diverse workforce 

The all age Transforming Care Team is recruiting to a Complex Care Commissioning and Monitoring Officer, offering an exciting opportunity for someone looking to further their career within the 0-25 Transforming Care service.

Within this role, you’ll be working at the forefront of best practice to deliver personalised support to vulnerable adults with complex care needs such as autism and learning disabilities. This will include complex discharge planning from inpatient mental health services and supporting those at risk of inappropriate mental health hospital admission.

Job Duties:

You’ll be a key team member responsible for complex and personalised service finding, creative and bespoke care planning and its essential to have experience in this area. You may be managing and co-ordinating care plans which are funded from multiple funding streams, requiring you to have an understanding of different funding sources and working within complex agreements between services.

The role will include commissioning and delivering on complex partnership projects, working collaboratively to develop an improved offer of support; improving outcomes for young adults, adults, their families, and the professional systems that support them.

You will have line management responsibility of a Transforming Care senior service finder, fulfilling professional development, supervision, and workflow of others.

Your work will involve collaboration with a range of stakeholders through co-production, engagement, and participation. Using your initiative and leadership skills to find solutions to problems in partnership and be accountable for driving forward service improvements.

You will demonstrate your excellent communication skills and work in a personalised way, co-produce with stakeholders including clinical teams, social care, commissioners and the voluntary sector, parent carers and of course adults themselves.  You will be expected to make autonomous decisions, be able to Smart Work and visit out of county placements/hospitals.

It is essential you understand the Transforming Care national programme and are able to deliver on NHSE requirements locally, including the NHS long term plan and building the right support.

The role includes submitting data reports and bidding for funding opportunities, often under pressure. You will present data to senior managers to enable, and effect change and inform evidence-based service development. You will work within project teams to enable service and market development.

Whilst you may have experience in service finding, or the development of complex packages of care working within the commissioning framework; this position may also be an opportunity for qualified professionals looking to gain commissioning experience alongside management responsibility.

In return, we will offer excellent learning and development opportunities, regular supervision, and an approachable and supportive team.

Closing Date: Friday 31stMarch 2023 
Interview Date: Week commencing 17thApril 2023 

For an informal discussion and more information please contact: Berri Sandford on 07812 323 388 or berri.sandford@hertfordshire.gov.ukand Stephanie Durkin on 07970 193 419 or stephanie.durkin@hertfordshire.gov.uk 

Additional Information

Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.

CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire's Professional Promise for how children, young people & young adults with special educational needs and  / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit‘Professional Promise’

How to Apply

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'. 

1. What attracted you to this role and what experience do you bring?

2. Describe a time where you have been involved in someone’s move/ transfer/ change in care plan and your role within this?

3. Please outline your understanding of Personalised Care. How would you use this approach within your practice?

4. Describe a time when you have had to balance competing priorities and how you manage this?

If you do not provide answers to the questions and upload to your application, your application will be rejected.


  • Job Profile
  • Employer: Hertfordshire County Council
  • Reference: C/S/23/231870
  • Published: Wed 08/03/2023, 16:17 PM
  • Closing on: Fri 31/03/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £35,000 - £44,999
  • DBS Check: Yes
  • Location: Hertfordshire

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