Civil Enforcement Officer

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city, but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city.

From customer service to multi-million-pound projects, our residents are at the heart of everything we do.

Your new role

What if we told you that the main aim of Civil Enforcement Officers (more fondly known as Parking Attendants) is to reduce pollution, ensure the safety of the local community and support our residents and local business? Our CEOs play a key role in keeping both the roads safe and helping to improve air quality.

You will foster a customer focused approach supporting the residents and visitors to our great waterfront city. To help us achieve this you will be required to patrol the areas where on and off-street parking is in operation. You will report to and be supported by a Senior Civil Enforcement Officer and you will ensure that the Traffic Management Act 2004 Regulations (and other relevant other legislations) are complied with, and as a last resort may be required to issue Penalty Charge Notices in the event of and breach of these regulations.

What you'll need to succeed

You will demonstrate excellent customer service skills, confidence in dealing with challenging situations and be happy to work alone or as part of a team. You will be flexible, be able to work additional hours (overtime) outside of normal core hours as and when required for special enforcement, as well as switching teams as required to cover business needs. You will be able to use your own initiative in making decisions adhering to the customer service ethos, as well as working and managing under pressure.

It is a requirement that you have a driving licence for this role. You will be responsible for a full range of ICT equipment including a mobile device, printer and bodycam which you will carry with the use of a vest. You must be physically fit and able to walk approx. 10 miles per day in all weathers. You will have good communication skills with a good level of spoken and written English and a willingness to take on additional training for personal development.

Testimonials from our parking staff:

"I joined the parking service as I wanted a job that was different; something exciting, something unique. I love working outside and enjoy getting exercise whilst getting paid! Working at the council has opened so many more opportunities to me than I would have imagined. I have been able to do an apprenticeship alongside my job and I am actively encouraged to better myself with the support of my colleagues. This makes me feel appreciated and valued."

"I applied to join the parking service to do a varied job that took me outside the confines of an office. Also, I knew that working for the local authority provided excellent benefits such as generous annual leave entitlement and access to one of the best pension schemes available".

Please read the job profile for the full details of this role  

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. 

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards:

• A generous pension scheme
• Up to 31 days annual leave per year plus bank holidays, pro rata for part time.
• Flexible / hybrid working
• A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Potential to purchase additional annual leave
• Business travel support and initiatives, including bike loans

Please check out the link here to view the benefits of working with us!

https://careers.portsmouth.gov.uk/working-for-the-council/

If you have any question or would like an informal discussion about this role, please contact: Ian Maund Ian.Maund@portsmouthcc.gov.uk

What next

To make sure your application is above the rest, please download the Job Profile HERE to ensure your application matches the requirements of the role.

When completing your application please upload a cover letter covering the ‘Who is the Person’ points on the job profile giving examples of your experience and any transferrable skills.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.