Assistant Housing Options Officer

Hertsmere is located in southern Hertfordshire – we are 13 miles from Central London and within the M25.  We adjoin Greater London with excellent road and rail links making London and the Home Counties easily accessible. The Council Offices are situated in Borehamwood within Zone 6 and with a direct rail link into London Kings Cross St. Pancras.  The area is an internationally renowned centre for film and television production, home to BBC Elstree and Elstree Studios (a council owned asset).

Working as part of a busy team you will provide support in providing a comprehensive choice based lettings allocation system and assist in the provision of the homelessness service.

This will involve processing housing applications, undertaking assessments, providing housing advice and undertaking general administrative duties.

You will be expected to work with limited supervision, requiring initiative, organisational skills, and the ability to work under pressure.  You will have gained experience of delivering a high level of customer service ideally either in local government or with a registered social landlord.

You should be educated to GCSE level or equivalent (5 GSCEs including Maths and English), and be able to demonstrate strong IT skills.  You will be an excellent communicator with the ability to develop a good understanding of relevant housing legislation.

The post is offered on a full time, permanent basis (36 hours per week).

Benefits include 26 – 31 days annual leave (depending on the length of Local Government Service) plus one floating day per annum, local government pension scheme, flexible working hours (including the opportunity to take up to 2 days flexi leave per month), free car parking, free use of leisure facilities, cycle scheme and season ticket loans.  The Council operates a hybrid working system where employees may work two days per week from home.

Closing date for receipt of applications:       9am, Tuesday 21st March