{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AlternateActionCards":true,"AppliedJobsView":false,"CandidateDatabase":false,"CandidateRedesign":false,"FullCandidateProfile":false,"HeaderJobsButton":false,"ImageOptimization":true,"LayoutRedesign":true,"LoadExpiredJobs":true,"LogosFromSameDomain":true,"MakeWaves":false,"NewJobTypes":false,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":false,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1728285474563,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"d85cdf3a-534b-4b11-ab8f-6775ad93d9e2","title":"HR Advisor","employer":"London Borough Of Waltham Forest","department":"","location":"To be confirmed","locationType":3,"description":"<b>JOB DESCRIPTION</b><br><br> <strong>Organisation</strong>: London Borough of Waltham Forest<br> <br><strong>Directorate: </strong>Chief Executive<br> <br><strong>Job Title:</strong> HR Advisor<br> <br><strong>Salary: </strong>£37,443 - £40,833 dependent on experience<br> <br><strong>Grade</strong>: SO2/PO1<br> <br><strong>Contract Type:</strong> Permanent<br> <br><strong>Working hours per week: </strong>Full Time<br> <br><strong>Number of Posts: </strong>x2<br> <br><strong>Working hours per week: </strong>Full Time<br> <br><strong>Application Deadline:</strong> 11/10/2024<br> <br><strong>Proposed Interview Dates:</strong> TBC<br> <br><strong>Reference:</strong> 1472<br><br><strong>About Us:</strong> <br> <br>Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a welcoming and exciting place to work. <br> <br>We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have tight-knit and diverse communities. Our work is always resident-focused, insight-led, digitally driven and commercially minded: we're a borough focused on meeting and exceeding the needs of our existing and future residents. <br> <br>London Borough of Waltham Forest is one of the <a href=\"https://www.london.gov.uk/good-work-standard\">Mayor of London's Good Work Standard</a> employers. This accreditation is proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace wellbeing, skills, progression and diversity. <br><br><strong>About the Role:</strong> <br> <br>We're seeking two dedicated HR Advisors to join our HR team. <br> <br>The <strong>HR Advisor</strong> will play a critical role in supporting our HR department and ensuring the effective delivery of HR services across the council. These roles will involve providing expert advice, driving HR initiatives, and working closely with the HR People Partners to maintain a positive and productive work environment. <br><br><a href=\"https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/Role%20Profiles/HR%20Advisor%20-%20PO1%20-%20SO2%20%20-%20February%202022.pdf\"><strong>>> Click here to download the Role Profile <<</strong> </a><br><br><strong>Key Responsibilities:</strong><ul> <li>Provide strategic and operational HR support to managers and employees on a wide range of human resource issues.</li> <li>Lead and manage HR projects and initiatives that align with the council's mission goals.</li> <li>Advise on and ensure compliance with employment legislation and council policies.</li> <li>Manage employee relations issues, including investigations, conflict resolution, and disciplinary actions.</li> <li>Develop and implement HR policies and procedures to enhance workplace efficiency and employee satisfaction.</li> <li>Collaborate with leadership to identify training needs and implement professional development programs.</li> <li>Analyse HR metrics and provide insights to guide decision-making and improve HR strategies.</li> </ul><strong>Qualifications and Requirements:</strong><ul> <li>CIPD qualified or working towards a CIPD qualification. </li> <li>Minimum of two to three years of experience in an HR advisory or management role.</li> <li>Strong knowledge of employment laws and regulations.</li> <li>Proven experience in handling complex employee relations issues.</li> <li>Excellent communication, interpersonal, and leadership skills.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Proficiency in HRIS and other HR-related software.</li> </ul><br><strong>How to Apply:</strong> <br> <br>Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. <br><br><strong>Current Benefits:</strong><ul> <li>Occupational sick & maternity pay</li> <li>Parental leave</li> <li>Annual leave entitlement</li> <li>Ability to purchase additional annual leave</li> <li>Cycle-to-work scheme</li> <li>Local Government Pension Scheme</li> <li>Season tickets and travelcard loans</li> <li>Childcare Deposit Loan scheme</li> <li>Free eye tests and glasses expenses</li> <li>Discounted Waltham Forest Leisure Centre Gym memberships</li> </ul><br><strong>Equal Opportunity Employer:</strong> <br> <br>Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its four equality objectives: promoting equality of opportunity; opposing all forms of discrimination, intolerance and disadvantage; ensuring our workforce reflects the diverse communities of Waltham Forest at all levels; providing fair, appropriate, accessible and excellent services to all. Respecting diversity is a core Council value. <br> <br>To support the above and reduce the risk of bias in its recruitment activities, the Council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The Council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. <br> <br>We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. <br> <br><strong>Contact Information:</strong> <br> <br>If you have any questions about this vacancy or the application process, please contact<strong> Bola Olaofe </strong>at <a href=\"mailto:Bola.Olaofe@walthamforest.gov.uk\">Bola.Olaofe@walthamforest.gov.uk</a>. <br> <br>If you have any technical issues when trying to apply for this post, please contact our <strong>Recruitment Team</strong> via email at <a href=\"mailto:recruitment@walthamforest.gov.uk\">recruitment@walthamforest.gov.uk</a>. <br> <br>The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href=\"mailto:recruitment@walthamforest.gov.uk\">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. <br> <br>Click here for further information on the <a href=\"https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice\">Human Resources recruitment privacy notice</a>","shortDescription":"","salaryDescription":"GBP 37,443.00 - 40,833.00 per year","publishDate":"2024-10-07T00:00:00.000Z","expirationDate":"2024-10-11T00:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/0612c734-1403-4323-90cb-01fa4803c277.jpg","score":1,"featured":false,"enhanced":false},{"id":"bea17a59-5cd5-4358-a531-c4cdfcd85663","title":"Chargehand Driver","employer":"Lewes and Eastbourne Councils","department":"","location":"Eastbourne Borough and Lewes District Councils","locationType":3,"description":"<p><strong>Service Delivery – Waste Services </strong></p>\n<p><strong>Chargehand Driver</strong></p>\n<p><strong>45 hours Per Week</strong></p>\n<p><strong>£34,386 - £36,205</strong></p>\n<p>Working in the Waste & Recycling Team, You will need to be flexible to carry out a variety of waste/recycling collections and street cleaning duties with a total commitment to customer care, providing a quality service for residents and customer of Lewes District.</p>\n<p>This is a physically demanding role, working outdoors in all weather. You will need to be able to undertake the heavy manual operation and activities associated with the job.</p>\n<p>You will be in charge of a crew and doing daily vehicle checks, wash downs and will need a valid Current HGV and full CPC.</p>\n<p>You will need to be trained and fully familiar with manual handling and lifting techniques and work in accordance with the council`s health and safety policies and safe systems of work.</p>\n<p>You will be an ambassador of the council and a positive role model for your fellow work colleagues, promoting diversity and equalities and inclusivity.</p>\n<p>You will be required to carry out `catch-up work` and may be required to assist outside normal hours with emergency works.</p>\n<p>Closing Date: 21 October 2024, midday</p>\n<p>Interviews: 31 October 2024</p>","shortDescription":"","salaryDescription":"£34,386 - £36,205","publishDate":"2024-10-04T13:13:00.000Z","expirationDate":"2024-10-21T11:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/fc4d6ecd-d936-49ae-b76a-6dde7eb743fb.jpg","score":1,"featured":false,"enhanced":false},{"id":"19839249-2704-46e4-8a16-1fa6702da046","title":"Digital Support Officer","employer":"Waverley Borough Council","department":"","location":"Surrey - with hybrid working","locationType":2,"description":"<p><strong>- Are you interested in starting a career in the digital world?</strong></p>\n<p><strong>- Are you looking for an exciting role working across a broad spectrum of projects and duties?</strong></p>\n<p><strong>This is an exciting opportunity to join our new Digital Team! </strong></p>\n<p>Over the last few years Waverley has been on a digital transformation journey with the implementation of our liberty system, bringing a range of our services online and improving customer experience, allowing customers access to council services at a time and place that works for them.</p>\n<p>As part of the next step on that journey we are forming a dedicated digital team to support the organisation moving forward in this critical space. This role is a crucial part of the team, helping support your digital colleagues with a diverse range of duties, and the delivery of the Council’s digital strategy.</p>\n<p>As customer experience is a core focus for this team, you will be supporting the day-to-day operation of digital solutions, such as the main council website, and assisting internal customers and services with enquiries. As well as this, you will be working on a variety of projects, supporting your digital colleagues with the design, development, testing and implementation of digital solutions across the organisation.</p>\n<p>This is an exciting time in the development of the service and is a real opportunity to be part of shaping how the council moves forward in the digital sphere.</p>\n<p>There are many benefits of working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexitime, and have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals.</p>\n<p>This is a hybrid role.</p>\n<p>The role is part time, 30 hours per week.</p>\n<p>For an informal discussion about the post, please contact Henry Ascoli (Digital Lead) on 01483 523557.</p>\n<p><strong>Closing date for applications: </strong>09:00am Monday 21st October 2024</p>\n<p><strong>Interview date: </strong>To be confirmed</p>\n<p>Please note we do not accept applications after the time given on the advert.</p>","shortDescription":"","salaryDescription":"Salary range: pro rata salary £21,719 to £23,401 per annum (FTE £26,787 to £28,862 per annum)","publishDate":"2024-10-04T11:04:00.000Z","expirationDate":"2024-10-21T08:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/a2b04b18-cab6-406f-ba1e-7b712fe6d389.jpg","score":1,"featured":false,"enhanced":false},{"id":"464a028d-1a84-4b02-bf8b-a0b5bd440978","title":"Planning Support Officer","employer":"Welwyn Hatfield Borough Council","department":"","location":"Welwyn Garden City","locationType":3,"description":"<p><strong>PlanningSupport Officer<br>(P00930)</strong></p><p><strong>Starting salary £26,237pa with potential progression to £28,076pa on achieving designated skills and experience</strong></p><p><strong>37 hours per week (hybrid working)</strong></p><p>Are you looking to take the first steps in your planning career as part of an ambitious service?</p><p>Welwyn Hatfield Borough Council are looking to appoint a new Planning Support Officer to work as part of the Development Management service.The successful candidate will provide technical, administrative, and procedural customer support, including all applications and appeals that come through the service.</p><p>The Development Management service take a huge amount of pride in the standard of customer care they provide, and it will be up to you to maintain this.As well as providing skilled and knowledgeable support, you’ll also take responsibility for developing the electronic and manual record systems – ensuring they are completely up to date and as efficient as possible.</p><p>Working with a keen attention detail, the council will look to you to assess the validity of planning, and other, applications – as you determine the requirements for planning permission and the associated fees. Whilst previous planning experience is by no means essential, it would undoubtedly be a benefit.Otherwise, the council are looking for an organised and motivated individual with outstanding communication skills.You’ll need the ability to analyse and interpret data, as well as researching and presenting this data effectively.</p><p>What we are really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.</p><p>Along with a supportive working environment, those joining Welwyn Hatfield will discover a place in which their careers can truly thrive.</p><p><strong>Closing date for applications is 3rd November 2024.</strong></p><p><strong>Remote assessments will be held on 11 November 2024.</strong></p><p><strong>Interviews will be held on 19/20 November 2024.</strong></p>","shortDescription":"","salaryDescription":"Starting salary £26,237pa with potential progression to £28,076pa","publishDate":"2024-10-04T10:29:37.000Z","expirationDate":"2024-11-03T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/66d87013-1aa9-44ef-8739-116f0f0059f0.jpg","score":1,"featured":false,"enhanced":false},{"id":"0fad4384-df3c-49bc-b606-ffe036d91f7b","title":"Bikeability Officer","employer":"Medway Council","department":"","location":"Works from multiple locations; maybe occasions where you will attend Gun Wharf","locationType":1,"description":"<p>Assist with the delivery of National Standard cycle training. The training provides a basic skills off-road course (Level 1), basic on-road training course (Level 2) and an advanced skills course (Level 3) to children and adults Bikeability Balance training to Yr R Children</p>\n<ul>\n<li>Assist with the delivery of National Standard cycle training as organised by Medway Council</li>\n<li>Complete course paperwork including registers, assessments, course reports and results.</li>\n<li>Complete risk assessments of the trainees, cycles, and the training area (including on-road locations).</li>\n<li>Collection of consent forms at the start of training sessions.</li>\n<li>Accountable for the safety and welfare of colleagues and trainees.</li>\n<li>Ensure training is delivered in line with Medway Council health and safety policy with an awareness of accident and incident reporting procedures.</li>\n<li>Enable trainees to cycle safely, promoting cycling as a means of transport and a fun, healthy activity.</li>\n</ul>\n<p><strong>In return we offer you: </strong></p>\n<ul>\n<li>Generous annual leave entitlement</li>\n<li>Generous local government pension scheme package</li>\n<li>Access to wider training and development qualifications</li>\n<li>Flexible working scheme</li>\n<li>Travel plan discounts</li>\n<li>Car Benefit Scheme from Tusker</li>\n<li>Access to CAREFIRST advice & counselling service</li>\n<li>Employee discount scheme for national and local retailers</li>\n<li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href=\"https://www.childcarechoices.gov.uk/\">https://www.childcarechoices.gov.uk/</a>\n</li>\n</ul>\n<p>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency.  Our declaration fits into our <a href=\"https://www.medway.gov.uk/info/200387/council_plan\">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. </p>\n<p><strong>Our organisation: </strong></p>\n<p>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.</p>\n<p>Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.</p>\n<p>We provide all local Government services for a quarter of a million people, looking after <a href=\"http://www.medway.gov.uk/schoolsandeducation.aspx\">education</a>, <a href=\"http://www.medway.gov.uk/binsrubbishandrecycling.aspx\">environment</a>, <a href=\"http://www.medway.gov.uk/carehealthandsupport.aspx\">social care</a>, <a href=\"http://www.medway.gov.uk/housing.aspx\">housing</a>, <a href=\"http://www.medway.gov.uk/planningandbuilding.aspx\">planning</a>, <a href=\"http://www.medway.gov.uk/businessandinvestment.aspx\">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.</p>\n<p>Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.</p>\n<p><em>If you have any queries, please contact us on 01634 334499 or if you would like to have an informal discussion with the recruiting manager, please in the first instance </em><em>email </em><a href=\"mailto:bikeability@medway.gov.uk\"><em>bikeability@medway.gov.uk</em></a><em> </em></p>\n<p><strong>Important Information- </strong></p>\n<p><strong>Applicants must be able to demonstrate all essential requirements as listed in the job profile</strong></p>\n<h4>Equal Opportunities Commitment Statement</h4>\n<p>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.</p>\n<p><strong>For further information please refer to the Medway information pack available as a download or to view online. </strong></p>\n<p>Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.</p>\n<p>Please visit <a href=\"http://www.mindfulemployer.net/\">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.</p>\n<p><em>We reserve the right to close this vacancy at any time prior to the closing date.</em></p>","shortDescription":"","salaryDescription":"Range 2 - £22,597- £24,000 per annum","publishDate":"2024-10-04T08:48:00.000Z","expirationDate":"2024-11-01T23:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/ab900204-a04f-4c2f-977a-45b6ba82df71.jpg","score":1,"featured":false,"enhanced":false},{"id":"140c3f1e-a0ab-4740-89b7-fb56ddf6f832","title":"Library Volunteer (IT/Family History)","employer":"Wirral Metropolitan Borough Council","department":"","location":"Wirral","locationType":3,"description":"<p>The Council is seeking enthusiastic, committed individuals who would like to volunteer and support the staff with a number of roles.</p>\n<ul>\n<li>IT</li>\n<li>Family History</li>\n</ul>\n<p>If you wish to apply for this role please download and complete the below Volunteer Application form and send to libraryvolunteers@wirral.gov.uk</p>\n<p>Should you wish to discuss informally, please contact Elaine Wilson via email: elainewilson@wirral.gov.uk</p>","shortDescription":"","salaryDescription":"Volunteer - Unpaid","publishDate":"2024-10-04T07:59:00.000Z","expirationDate":"2024-10-31T23:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/641da113-32f8-4dc0-ac09-2eb2386d1e95.jpg","score":1,"featured":false,"enhanced":false},{"id":"eb4af141-6966-49ba-a948-a2df1d5a7e45","title":"Casual Receptionist","employer":"Sefton Metropolitan Borough Council","department":"","location":"Crosby Lakeside Adventure Centre","locationType":3,"description":"<h1>HEALTH AND WELLBEING DIVISION</h1>\n<p><strong>SPORT & RECREATION SECTION</strong></p>\n<p><strong>CROSBY LAKESIDE ADVENTURE CENTRE</strong><strong> </strong></p>\n<p><strong>Casual Receptionist</strong></p>\n<p><strong>Salary – BAND C £12.11 per hour (Pay award pending)</strong><strong>                                </strong></p>\n<p>Crosby Lakeside has recently undergone a transformation with improvements being made to the Leisure provision as well as a refurbishment of the Hospitality side of the facility.                </p>\n<p>An exciting opportunity has arisen as we are looking for highly motivated individuals to join our team who will be dedicated to delivering the highest standards of service to our valued customers.</p>\n<p>The post which is critical to the successful operation of Crosby Lakeside requires a skilled and highly committed individual who can act as a host at Lakeside and will be dedicated to delivering excellent customer care daily to our vast cliental.</p>\n<p>Main responsibilities will include greeting customers, dealing with enquiries face to face and over the telephone as well as taking bookings and payments and reconciling all monies at the end of the shift.</p>\n<p>The salary is all encompassing and inclusive of unsocial hours payment, shift pay, and weekend enhancements. As the post is casual available hours will vary around holidays, sickness absence and the needs of the service.</p>\n<p><strong>Closing date: Monday 14<sup>th</sup> October 2024</strong></p>","shortDescription":"","salaryDescription":"Grade C £12.11 per hour (Pay award pending)","publishDate":"2024-10-04T07:25:00.000Z","expirationDate":"2024-10-14T22:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/01fabd47-3ccc-4c20-8f56-eae9c538e64b.png","score":1,"featured":false,"enhanced":false},{"id":"8aa7b554-66a2-4863-8b72-b5e5461e5c7d","title":"Customer Service Officer (Maternity cover)","employer":"Royal Borough of Kingston Upon Thames","department":"","location":"Other","locationType":3,"description":"<strong>About the Borough</strong> <br> <br>This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.<br><br>Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.<br><br>Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.<br><br>Kingston's people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.<br><br>We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston's key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.<br><br>Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.<br><br><strong>About the Role</strong> <br> <br> To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.<ul>\n<li> To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT </li>\n<li> To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays </li>\n<li> To work flexibly across branches and provide cover in other libraries as required </li>\n<li> To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for </li>\n<li> To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits </li>\n<li> To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building </li>\n</ul><strong>About Us</strong> <br> <br> You will be part of the Culture and Heritage team within the Council working within the Library Service at New Malden Library. <br><br> Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners. Part of this work is the development of the Community Hubs initiative which you will play an active part in. <br><br> We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting. <br><br> We are always looking at new ways of working, new technologies to help support our customers and give an efficient service. <br><br><strong>About You</strong><ul><li> Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task. </li></ul><ul><li> Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity </li></ul><strong> Essential experience </strong><ul>\n<li> Good Communication skills </li>\n<li> Good level of English and Maths </li>\n</ul><strong> Desirable experience </strong><ul><li> Customer Service experience </li></ul><strong> Minimum / essential requirements </strong> -<ul>\n<li> Ability to carry and shelf stock at high and low levels and to move furniture when necessary </li>\n<li> Ability to understand, communicate and interact confidently with customers </li>\n<li> Knowledge, experience of using IT equipment and software </li>\n</ul><strong>Our Offer To You</strong> <br> <br>As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.<br><br>In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. We operate hybrid working, a flexible working model which allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. It enables staff to achieve a work life balance whilst still meeting the needs of the organisation.<br><br>Employees have access to a wide range of benefits, some of which include:<ul>\n<li>Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)</li>\n<li>Three volunteering days per year in Kingston</li>\n<li>Flexible and agile working arrangements</li>\n<li>Comprehensive learning and development programme</li>\n<li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li>\n<li>Interest free season ticket loans</li>\n<li>Local Government Pension Scheme</li>\n<li>Bicycle loan facilities and cycle to work scheme</li>\n<li>Zip car scheme</li>\n<li>Free eye tests and contribution towards glasses</li>\n<li>Confidential wellbeing and counselling support</li>\n<li>Subsidised gym membership</li>\n</ul><strong>Application Process</strong> <br> <br> Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. <br><br> The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. <br><br> We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants e.g. name, title etc is completely anonymised during the shortlisting process. Our hiring managers review applications based on the knowledge, skills and experience demonstrated in your application, and how well these match the job profile. Our HR Shared Service with Sutton Council was recently recognised nationally for having the 'Best Inclusion and Diversity Programme' at the PPMA Excellence in People Management Awards 2023, something that we're incredibly proud of. <br><br> Hiring managers are encouraged to ensure that their interview panel is diverse, and representative of a range of protected characteristics, to help remove unconscious bias and ensure candidates are treated fairly during the selection process. Some characteristics may not be obvious, but our panels are diverse wherever possible. We have a number of measures in place to inform and support our approach, including mandatory EDI and unconscious bias training for all staff, safer recruitment training for diverse panel members, engaging with our staff networks and encouraging allyship. We are fully committed to removing barriers and enhancing the diversity of our workforce. <br><br><strong>Additional Information</strong> <br> <br> We are proud to be a diverse and welcoming Borough. Our aim is to create a workforce which reflects the community we serve, and staff feel a sense of belonging. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome and encourage applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic, and disabled candidates, as these groups are currently under-represented in our workforce. <br><br> As a Disability Confident employer, we are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. <br><br> We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. <br><br>We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government's minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.<br><br>The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the <a href=\"https://www.gov.uk/guidance/new-immigration-system-what-you-need-to-know\">GOV.UK website</a> for right to work guidance.<br><br><strong>Job Profile</strong> <br> <a class=\"file_application_vnd_openxmlformats_officedocument_wordprocessingml_document\" href=\"https://kingston-sutton-jobs.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-4/spa-1/candidate/download_file_opp/3189/105858/1/0/dcd79776bff5172a4d25ac0fd5432dcab5abf91b\"> Delivery Team - Customer Service Officer Role Profile .docx - 47KB Opens in a new window </a> <br> <a class=\"file_application_pdf\" href=\"https://kingston-sutton-jobs.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-4/spa-1/candidate/download_file_opp/3189/105858/1/1/dcd79776bff5172a4d25ac0fd5432dcab5abf91b\"> Converted File Delivery Team - Customer Service Officer Role Profile .docx.pdf - 56KB Opens in a new window </a>","shortDescription":"","salaryDescription":"£27,030 - £27,855","publishDate":"2024-10-04T03:26:14.000Z","expirationDate":"2024-10-24T22:55:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/7de3c5a1-4fa6-4a90-8062-62509eae93cc.jpg","score":1,"featured":false,"enhanced":false},{"id":"80a0056b-8cbf-491f-92b0-341315dce46e","title":"Senior Applications Support Analyst","employer":"West Northamptonshire Council","department":"","location":"Northampton","locationType":3,"description":"<p>Join us as a Senior Applications Support Analyst and make a significant impact with your technical expertise. In this senior role, you will be the go-to expert, providing technical advice, consultancy, and support for critical IT applications used by the Council. Beyond support, you'll help shape the design and implementation of new software applications and upgrades.</p>\n\n<p>We are looking to grow the team amidst new large projects and numerous changes, always exploring digital initiatives like AI and our Innovation Hub. Your contributions will be crucial to the success of corporate projects and the achievement of the council's objectives. Be part of our dynamic team and help shape the technological future of West Northants Council.</p>\n\n<p> </p>\n\n<p><strong>Please note:</strong> we reserve the right to close the role at any time when we have suitable applications, so please apply today to avoid missing out!</p>\n<b>Our benefits</b><br><p>We offer a wide range of benefits to our employees, these include:</p>\n\n<ul>\n\t<li>\n<strong>Generous annual leave entitlement</strong> starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li>\n\t<li>\n<strong>Cycle to Work</strong> scheme. </li>\n\t<li>\n<strong>Local Government Pension Scheme plus immediate life cover</strong> (3 times your annual salary from day one) and ill-health protection.</li>\n\t<li>\n<strong>Employee discounts</strong> with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li>\n\t<li><strong>Car Lease scheme</strong></li>\n\t<li>\n<strong>Payment of professional subscription / membership </strong>- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li>\n\t<li>\n<strong>Employee Assistance Programme</strong> - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li>\n\t<li>\n<strong>Ongoing training and development</strong> opportunities.</li>\n\t<li>\n<strong>A variety of flexible working options</strong> to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li>\n\t<li>\n<strong>Our West Ways of Working </strong>– We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li>\n\t<li>\n<strong>Making a difference</strong> - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li>\n</ul>\n<b>What will you be doing?</b><br><p>As a Senior Applications Support Analyst, you will play a pivotal role in providing expert technical guidance and translating business requirements into effective IT solutions, and providing expert advice on the best applications to implement ensuring that our portfolio meets both current and future business needs.</p>\n\n<p>Our key stakeholders include Housing, Revenue & Benefits, Elections, Regulatory Services, Education, Adult Social Care, Children’s Trust and Customer Services, and you’ll be supporting a wide array of business applications such as AWS, Biztalk, Capita Open Housing, Capita Academy, CareFirst, Enterprise Document Management, Express, GoAnywhere, Liquid Logic, VMware, Zenworks etc.</p>\n\n<p>You'll collaborate closely with the wider DTI team encompassing infrastructure, networks, DBAs, desktop support, and the service desk to ensure smooth DTI delivery, minimise downtime, and enhance overall efficiency.</p>\n\n<p>Your responsibilities will  include upgrading server software and packaging applications for deployment, managing windows updates across all servers, managing documentation and providing training. You will also lead risk analysis, oversee project delivery, resolve complex technical issues, and spearhead strategic upgrades to maintain optimal system performance.\"</p>\n\n<p>Join us in driving exciting projects and digital initiatives, and help shape the technological future of West Northants Council.</p>\n<b>About you</b><br><p>We are seeking an accomplished professional to fill this role, someone who excels in motivating and developing skilled IT professionals within the team. You thrive in investigating and resolving complex business application issues, implementing preventive measures, and directing technical project implementations. A proactive thinker, you will excel in recommending, planning, and managing upgrades and changes to business applications.</p>\n\n<p>You have the ability to influence senior managers, produce clear documentation independently, work autonomously or collaboratively, and effectively prioritise workloads to meet deadlines. We offer a robust training package and clear career progression, always looking at career advancement opportunities within the team, ensuring your professional growth and development.</p>\n\n<p>Is this you? If so, we’d like to hear from you.</p>\n\n<p><em>Thank you to all who have shown interest in our company. If you have applied before, please note that reapplying is not necessary at this time.</em></p>\n<b>About us</b><br><p> </p>\n\n<p>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.</p>\n\n<p>Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. </p>\n\n<p>Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU  </p>\n\n<p>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner</p>\n\n<p>The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href=\"https://youtu.be/16hhIWCZ7xM\"><strong>what DEI means to us</strong></a>.</p>\n\n<p> </p>\n\n<p>If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href=\"mailto:careers@westnorthants.gov.uk\">careers@westnorthants.gov.uk</a> for support.</p>\n\n<p><strong>West Northants Council, where careers thrive.</strong></p>","shortDescription":"","salaryDescription":"£41816 - £45175","publishDate":"2024-10-03T14:13:23.000Z","expirationDate":"2024-11-02T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/1e1edf8e-7a82-461d-90ea-37dffb55ec22.png","score":1,"featured":false,"enhanced":false},{"id":"916098c2-72e6-42e8-a085-f254f32dff6d","title":"Customer Service Advisor - Contact Centre","employer":"Sefton Metropolitan Borough Council","department":"","location":"Agile Working (office attendance in Bootle, Merseyside is required)","locationType":3,"description":"<p><strong>Customer Services </strong></p>\n<p><strong>Contact Centre Advisor </strong></p>\n<p>Employer:        Sefton Metropolitan Borough Council  </p>\n<p>Salary:             Grade E – SCP 7-11 (£24,294 - £25,979) Pro Rata per annum and pay award pending</p>\n<p>Location:         Agile working/office attendance in Bootle is required</p>\n<p>Contract:         Permanent</p>\n<p>Hours:             Part time 21 hours</p>\n<p>DBS Checked:  Yes</p>\n<p>An opportunity has become available within Customer Services, and we are seeking to recruit customer service advisors to work in our Contact Centre.</p>\n<p>Successful Applicants posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.</p>\n<p>The successful candidates will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing the customers and residents of Sefton with a high-quality customer service experience as well as maintaining and updating customer information as appropriate on a Customer CRM system as well as other relevant database applications.</p>\n<p>Do you have strong customer service experience within a fast-paced Contact Centre environment and are you comfortable and confident with managing a demanding and varied workload?</p>\n<p>Most of our enquiries are from residents dealing with complex challenging and stressful situations around council services such as social care cleansing housing benefit and council tax. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.</p>\n<p>If your application is successful Interviews will take place remotely throughout October      </p>","shortDescription":"","salaryDescription":"Grade E , SCP 7-11, Salary £24,294 - £25,979 Pro Rata (pay award pending)","publishDate":"2024-10-03T10:13:00.000Z","expirationDate":"2024-10-17T22:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/3242e236-1bfc-4d3e-a40f-9bc7cd5ef13d.png","score":1,"featured":false,"enhanced":false},{"id":"3614a41e-90da-488a-9a9d-4774ef45fed3","title":"Housing Benefit Assistant (Maternity Cover)","employer":"Spelthorne Borough Council","department":"","location":"Council Offices - Knowle Green","locationType":2,"description":"<p><strong>Housing Benefit Assistant</strong></p>\n<p><strong>Fixed Term 12 Month Contract to cover Maternity Leave</strong></p>\n<p><strong>Full Time 36 hours per week </strong><strong>£23,645 – £26,346 per annum </strong></p>\n<p><strong> </strong>Working in the busy Housing Benefits section as part of a small pre-assessment team your main duties will include checking incoming claims for completeness, dealing with customer queries at the enquiry desk and over the telephone as well as scanning and indexing documents.</p>\n<p>Previous benefit experience would be an advantage although training will be given, and you will need to have excellent communication and customer care skills with the ability to be both a team player and to work on your own initiative. You will also need to be computer literate as you will be using two computer systems at the same time.</p>\n<p>The hours are worked flexibly between 8am to 5pm daily to be agreed with the Manager.</p>\n<p>Spelthorne currently has a hybrid working policy; however, this role is mainly office based due to the requirements of this position.</p>\n<p>We can offer excellent conditions of service with a benefits package that includes flexible working hours, pension scheme, free car parking and at least 23 days paid leave per year.</p>\n<p>The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.  These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.  The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.</p>\n<p>A Basic DBS check plus BPSS check will also be required for this post.</p>\n<p><strong>Closing date:</strong>  18<sup>th</sup> October 2024 (Noon)</p>\n<p><strong>Interview:</strong> 24<sup>th</sup> October 2024</p>\n<p>For full information and to apply online, go to <a href=\"http://www.surreyjobs.info\">www.surreyjobs.info</a> or <a href=\"http://www.spelthorne.gov.uk\">www.spelthorne.gov.uk</a> alternatively, please contact Recruitment Services on (<strong>01784 444263</strong> (answer phone) <strong>quoting reference number 1220.</strong></p>\n<p>Unfortunately, we are unable to reply to all candidates.  If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful.</p>\n<p>All shortlisted applicants will be contacted via email after the closing date. CVs can only be accepted in support of a completed application form.</p>\n<p> </p>\n<p><strong> </strong></p>\n<p> </p>\n<p> </p>\n<p><em>Working towards equal opportunities</em></p>\n<h1><strong> </strong></h1>\n<p><strong> </strong></p>\n<p><strong> </strong></p>\n<p><strong>Strictly No Agencies</strong></p>\n<p><strong> </strong></p>\n<p><strong> </strong></p>","shortDescription":"","salaryDescription":"£23, 645 - £26, 346 per annum","publishDate":"2024-10-02T16:12:00.000Z","expirationDate":"2024-10-18T11:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/5d5fa0ac-6b2a-48db-aae4-6826dabb008b.jpg","score":1,"featured":false,"enhanced":false},{"id":"3b169d89-22ad-4abd-b99b-8a72240ccb9a","title":"Local Authority Designated Officer Coordinator","employer":"Coventry City Council","department":"","location":"Coventry Broadgate House","locationType":3,"description":"<p>We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.</p>\n\n<p>At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and delivering excellence for children and families. Our vision is clear, and our social workers are unwavering in their commitment to putting children and families at the centre of their practice. </p>\n\n<p>Be part of our inspiring team, making a meaningful difference in the lives of Coventry's children. Together, let's create a nurturing environment where every child's potential can flourish.</p>\n<b>Our Values</b><br><p>In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. </p>\n\n<p>Our Values are:</p>\n\n<ul>\n\t<li>Open and fair: We are fair, open, and transparent.</li>\n\t<li>Nurture and develop: We help and encourage everyone to be their best and do their best.</li>\n\t<li>Engage and empower: We talk and listen to others, working together as one.</li>\n\t<li>Create and innovate: We embrace new ways of working to continuously improve.</li>\n\t<li>Own and be accountable: We work together to deliver the best services for our residents.</li>\n\t<li>Value and respect: We put diversity and inclusion at the heart of all we do.</li>\n</ul>\n\n<p><img alt=\"The Image “Our Values” is an image of text. It is a logotype for our One Coventry Values - Open and fair, Nurture and develop, Engage and empower, Create and innovate, Own and be accountable, Value and respect\" height=\"150\" src=\"https://www.coventry.gov.uk/images/ONE_COV_infographic.jpg\" width=\"687\"></p>\n<b>What is the job role?</b><br><p>We are seeking to recruit a highly efficient, flexible and skilled systems coordinator, to support the Local Authority Designated Officer (LADO) Service in Coventry.<br>\n<br>\nDuties and responsibilities will include:</p>\n\n<ul>\n\t<li>Reviewing, developing, enhancing and maintaining business systems to enable and increase efficiency of LADO Service functioning.</li>\n\t<li>Producing and analyse performance data.</li>\n\t<li>Assist in reporting of service performance against any Local Authority set performance indicators, as well as external indicators, such as feedback/ complaints, and trends identified within data and practice.    </li>\n\t<li>Accurately, efficiently and professionally minute highly sensitive and confidential meetings, including LADO Position of Trust meetings held in the event of allegations being made against staff & volunteers who work with children. </li>\n\t<li>Liaising with a range of professionals agencies as required (such as Health, Police, Education, and Children's Services).</li>\n\t<li>Developing and maintaining excel spreadsheets for performance reporting and workload/ workflow management.</li>\n\t<li>Tracking and pursuing progress of referrals with partner agencies, to support timely resolutions/ decision-making and closures to the LADO Service.</li>\n\t<li>To operate within key IT systems (LCS) as required by Service Manager within the LADO Service.</li>\n\t<li>Supporting the council's digitalisation transformation and maximising benefits for the LADO Service.</li>\n\t<li>Arranging, coordinating and facilitating meetings.</li>\n</ul>\n\n<p>Fixed Term Contract 6 months.</p>\n\n<p>This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).<br>\n </p>\n<b>Who are we looking for?</b><br><p><strong>About you</strong></p>\n\n<p>What are we looking for?</p>\n\n<ul>\n\t<li>Excellent written and verbal communication skills.</li>\n\t<li>Forward thinking and innovative specifically in relation to business systems, data analysis and digital solutions.</li>\n\t<li>Ability to take accurate and professionally presented minutes, within within complex and sensitive meetings.</li>\n\t<li>Strong IT skills (including Microsoft Word, Excel, Outlook, PowerPoint).</li>\n\t<li>Ability to adapt and work flexibly within a changing and fast-paced environment .</li>\n\t<li>Excellent attention to detail.</li>\n\t<li>A consistently well-organised, methodical, proactive and efficient approach.</li>\n\t<li>Ability to problem-solve, act with creativity, and use initiative.</li>\n\t<li>An ability to establish relationships with staff, visitors, and customers.</li>\n\t<li>A calm disposition and an open 'can-do' attitude.</li>\n\t<li>Willingness and ability to learn and develop.</li>\n</ul>\n\n<p>If you need help or support to complete your application, please visit our <a href=\"https://www.coventry.gov.uk/advice-job-seekers/accessibility\">accessibility page</a> to see how we can assist you.</p>\n\n<p><strong>Guaranteed Interview Scheme</strong> - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:</p>\n\n<ul>\n\t<li>Members of the Armed Forces and veterans</li>\n\t<li>Are currently in care or have previously been in care</li>\n\t<li>If you consider yourself to be disabled or if you have a long-term health condition</li>\n</ul>\n\n<p>For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.</p>\n\n<p>Interview date: 28th October 2024</p>\n\n<p><img alt=\"\" height=\"144\" src=\"https://www.coventry.gov.uk/images/Child_Friendly_Cov_signature_strip.png\" width=\"966\"></p>\n<b>About Coventry</b><br><p><strong>Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.</strong></p>\n\n<p>We are cutting-edge, challenging, youthful, vibrant and diverse.<br>\n<br>\nAt Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.</p>\n\n<p>To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.</p>\n\n<p>If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit <a href=\"https://www.coventry.gov.uk/council-vacancies\">https://www.coventry.gov.uk/council-vacancies</a></p>","shortDescription":"","salaryDescription":"£26421 - £32076","publishDate":"2024-10-02T12:16:00.000Z","expirationDate":"2024-10-17T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/4f76c0eb-3caa-46a2-8082-85f59f33264a.jpg","score":1,"featured":false,"enhanced":false},{"id":"62c6402a-f4d0-47df-8992-b344f69a45e5","title":"Customer Service Advisors M439","employer":"Charnwood Borough Council","department":"","location":"Leicestershire","locationType":3,"description":"<p>Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC!</p>\n<p>We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood.</p>\n<p>The Council is recruiting for 4 Customer Service Advisors.</p>\n<p>Part Time Permanent 32.5hours (set shift pattern) x2</p>\n<p>Part Time Permanent 26 hours (set shift pattern) x1</p>\n<p>Part Time Temporary 26 hours (set shift pattern) x1</p>\n<p> </p>\n<p>The role involves deliver an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact. This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS. </p>\n<p>Provide a high quality & comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.</p>\n<p>The benefits of working with CBC:</p>\n<ul>\n<li>Agile working for many roles</li>\n<li>Generous annual leave of between (35.5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.</li>\n<li>Most services are closed over Christmas.</li>\n<li>Opportunities for professional development linked to many roles.</li>\n<li>Access to the Local Government Pension Scheme</li>\n<li>Free parking</li>\n</ul>\n<p>We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.</p>\n<p>We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.</p>\n<p>Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs</p>\n<p>About the Council</p>\n<p>Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.</p>\n<p>We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.</p>\n<p>Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together</p>\n<p>About Charnwood</p>\n<p>We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.</p>\n<p>At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.  It is a diverse community thanks to its student population and cultures from around the world.</p>\n<p>For further information please email; yasmin.tarrant@charnwood.gov.uk or rachel.faulkner@charnwood.gov.uk</p>\n<p>No Agencies please.</p>\n<p> </p>","shortDescription":"","salaryDescription":"£24,702 to £26,421 (pro-rata for part time)","publishDate":"2024-10-02T08:20:00.000Z","expirationDate":"2024-10-16T22:55:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/4aea0234-97df-4235-8c1e-104b6e434a1d.jpg","score":1,"featured":false,"enhanced":false},{"id":"8f8322cd-908f-4d12-bab3-a7cf22ebb624","title":"ICT Infrastructure Officer","employer":"Staffordshire County Council","department":"","location":"Stafford","locationType":3,"description":"<p>Staffordshire County Council is in search of a highly proficient and self-motivated Infrastructure Officer to join our dynamic IT team, playing a crucial role in the continued transformation of our IT operations.</p>\n\n<p>We are embarking on an exciting project to migrate to Azure Cloud making expertise in this area exceptionally advantageous. A positive attitude, along with strong communication and customer service skills, are essential attributes for success in this role. Enjoy the perks of hybrid working and being an integral part of a collaborative team.</p>\n<b>Main Responsibilities</b><br><p>In this role, you will primarily be</p>\n\n<ul>\n\t<li>responsible for providing support for our hyper-converged and azure infrastructure, focusing on server administration primarily within the Microsoft technology stack, managing a diverse array of business applications, and migration to cloud</li>\n\t<li>supporting a sizable user base utilizing core Microsoft Office M365 applications across multiple sites throughout the County</li>\n\t<li>collaborating with other operational teams to deliver both proactive and reactive ICT support.</li>\n</ul>\n<b>The Ideal Candidate</b><br><p>We are looking for you to have, </p>\n\n<ul>\n\t<li>skills and proficiency in supporting a virtualised compute platform, with a preference for those experienced in Hyper-V and Azure</li>\n\t<li>desirable qualifications that encompass Microsoft Server administration certifications like MCSA and MCSE</li>\n\t<li>successfully completed the Azure fundamentals courses AZ-900 & SC-900 and either be in the process of studying for or have completed other relevant Azure courses such as AZ-800, AZ-400, SC-200</li>\n\t<li>experience within an operational IT team and supporting a substantial user base</li>\n</ul>\n\n<p>We also need you to be a team player, exhibit a positive can-do attitude, and possess excellent customer skills.</p>\n\n<p>For an informal chat about this role, please contact Eamonn McGirr, ICT Operations Manager at eamonn.mcgirr@staffordshire.gov.uk and from 7 October - Aaron Lastoweckyi, ICT Technical Team Leader, Infrastructure at aaron.lastoweckyi@staffordshire.gov.uk</p>\n\n<p>Interviews due to take place week commencing 21 October 2024.</p>\n<b>About Staffordshire County Council</b><br><p><strong>We are no ordinary county council:</strong></p>\n\n<p><strong>Our Values:</strong></p>\n\n<p>The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.</p>\n\n<p>Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:</p>\n\n<p class=\"image-center\"><img alt=\"\" height=\"272\" src=\"https://staffscc-uploads-eu-west-2.s3.eu-west-2.amazonaws.com/63806fb8a56160f4aa0fa5dc8ac1debabf27234b.jpg\" width=\"700\"></p>\n\n<p>We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.</p>\n\n<p>We look forward and race ahead - that goes for your career too. </p>\n\n<p><strong>Our benefits:</strong></p>\n\n<p>We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. </p>\n\n<p>In addition to your salary, as a member of staff, you will have access to <a href=\"https://www.careersatstaffordshire.co.uk/our-rewards-and-benefits/\">Our rewards and benefits - Careers at Staffordshire</a></p>\n\n<p><b>Our recruitment process:</b></p>\n\n<p>As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.</p>\n\n<p>Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities</p>\n\n<p>As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. </p>","shortDescription":"","salaryDescription":"£36,648 - £41,418","publishDate":"2024-10-01T09:31:15.000Z","expirationDate":"2024-10-14T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/2f9aeba4-3e4e-406b-b42e-ce6a86f1a467.png","score":1,"featured":false,"enhanced":false},{"id":"4d175177-b492-4dfa-a7ba-aeec1f141e1c","title":"Network Engineer","employer":"London Borough of Enfield","department":"","location":"Enfield","locationType":3,"description":"Network Engineer<br>\nPermanent, Full Time (36 hours) contract <br>\nPO1 £39,951 - £42,840<br>\nThis is a great opportunity to join a successful, high performing Team, in an ambitious Council that is always striving to move forward. Our Digital Services Team is changing in the way we deliver our service and are reflecting the new ways of working with the use of Digital, Data, and Technology.<br>\nWe are looking for a motivated and creative Network Engineer that wants to make a difference and can provide support to the team through a period of development and change, with an ultimate aim of operating slick and efficient processes, and projects whilst providing the best service to our customers, residents, and businesses.<br>\nThe Network Engineer will report to the Network Lead within Digital Services and is responsible for supporting day to day operational service delivery infrastructure Network that will assist in the Council becoming and staying a high performing organisation.<br>\nWith exciting times ahead, we are reshaping the Digital Services Team and have created roles, to add value, and to provide the best service to our citizens.<br>\nThe post offers a fantastic opportunity to influences the organisation, customers, suppliers, partners, and peers on the contribution of own specialism, perform an extensive range and variety of complex technical and/or professional work activities and advise on the available standards, methods, tools, and applications.<br>\nIf you want to make a difference to residents and businesses, as well as the organisation in Enfield, we would like to hear from you.<br>\nThe successful applicant will be expected to:<br>\n<br>\n - Have a good understanding and working knowledge of core routing and switching at CCNA level (minimum)<br>\n - Support the relationship between the business and ICT in a transparent way<br>\n - Liaise with all business departments & develop relationships, to support delivery council business outcomes are reflected in ICT’s objectives<br>\n - Work with Service Managers and Functional Leads to ensure delivery of all services<br>\n - Support of operational Network Service Delivery across ICT and the rest of the organisation to ensure Enfield Council needs are met.<br>\n - Support of VPN configuration, management, and troubleshooting<br>\n - Support of multi-site networks with complex configurations<br>\n - Support for network infrastructure including LAN/WAN components such as switches, routers, Wi-Fi, and firewalls.<br>\n - Support of Cisco, FortiGate network device configurations, and patching to ensure continued and smooth operation of production services.<br>\n - Produce Network diagrams, HLD, LLD and formal work instructions for the team.<br>\n - Have working experience on Cloud platforms preferably Azure.<br>\n - Be a strong team player who also can work under pressure, independently and proactively.<br>\n<br>\nWe are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council. We would like you to hold that principle, be bold and enthusiastic. You will be someone who has a good understanding of change in a complex organisation and has excellent communication skills.<br>\nThis is a hybrid role - we would require you to work at our Enfield Civic Centre 2-3 days a week.<br>\nThere may be occasions where you will need to work on a weekend or evenings due to emergency work or out of hours work requirements.<br>\nYou will need to have a clean car driving licence.<br>\nContact details -<br>\nIf you would like to know more about the role, please contact Olu Dosumu on 0208 132 0391  for an informal discussion.<br>\nIf you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email  farida.uddin@enfield.gov.uk<br>\n<br>\nWe do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents.<br>\nPlease note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available to download at the bottom of the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria within your supporting statement in the application.<br>\nWe are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.<br>\nWhy it's great to work for Enfield Council:<br>\n<br>\n - An excellent pension through the Local Government Pension Scheme (LGPS).<br>\n - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.<br>\n - A blend of remote and office based working for most roles. <br>\n - Interest free season ticket loan repayable over three or ten months.<br>\n - Career development and learning experiences from a range of training courses and learning methods. <br>\n - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.<br>\n - Health and leisure discounts and tax-free bikes for work.<br>\n - 1 month paid sabbatical for Children’s Social Workers","shortDescription":"","salaryDescription":"£39,951 - £42,840","publishDate":"2024-09-30T10:43:02.000Z","expirationDate":"2024-10-14T10:43:02.000Z","logoUri":"https://www.lgjobs.com/logos/logos/397ee6ee-3f91-4263-a272-5c55e8f7351a.png","score":1,"featured":false,"enhanced":false},{"id":"751a18cd-14d1-4550-b312-7da1b2615a53","title":"Front of House Stewards","employer":"Waverley Borough Council","department":"","location":"Godalming - Surrey","locationType":3,"description":"<p><strong>The Borough Hall is a vibrant multi-use venue located in the centre of Godalming. We are currently looking for applicants to join our lively Front of House team on a casual basis to include evening and weekend shifts. </strong></p>\n<p>Casual hours typically vary from 6 to 20 hours per month depending on hall bookings. </p>\n<p>This is a front facing role, which requires exceptional customer service and an aptitude for sales.  The ability to work well in a team is essential in ensuring all patrons enjoy a great experience at Borough Hall events. Reliability and flexibility are key together with an enthusiastic commitment to promoting the venue and its events in a positive way.</p>\n<p>For an informal discussion about the post please contact David Copping, Venue Manager on 01483 523129.</p>\n<p>If you feel you could contribute to our wonderful Front of House team here at the Borough Hall, it would be great to hear from you.</p>\n<p><strong>Closing date for applications:</strong> 09:00am on Monday 14th October 2024</p>\n<p><strong>Interview date: </strong>Wednesday 23rd October 2024.</p>\n<p>Strictly no agencies please.</p>\n<p>Please note we do not accept applications after the time given on the advert.</p>","shortDescription":"","salaryDescription":"From £11.44 - £18.28 depending on shift","publishDate":"2024-09-30T10:37:00.000Z","expirationDate":"2024-10-14T08:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/5daa5b21-0965-428f-bcf7-619830d8ada3.jpg","score":1,"featured":false,"enhanced":false},{"id":"cea5fbb4-f1da-4c7a-9dc4-e71e89950e9b","title":"Infrastructure Lead","employer":"West Northamptonshire Council","department":"","location":"Northampton","locationType":3,"description":"<p>This is a dynamic leadership position within the Digital, Technology, and Innovation team at West Northamptonshire Council (WNC). Reporting to the IT Systems Manager, you’ll oversee a critical part of the Council’s infrastructure, ensuring it always remains secure and meets business needs. You’ll lead a talented team, working on a range of impactful technology projects, and have the opportunity to foster a culture of innovation and continuous improvement. If you’re looking for a role where you can make a real difference and blend technical expertise with leadership, this is the perfect opportunity for you! </p>\n<b>Our benefits</b><br><p>We offer a wide range of benefits to our employees, these include:</p>\n\n<ul>\n\t<li>\n<strong>Generous annual leave entitlement</strong> starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.</li>\n\t<li>\n<strong>Cycle to Work</strong> scheme. </li>\n\t<li>\n<strong>Local Government Pension Scheme plus immediate life cover</strong> (3 times your annual salary from day one) and ill-health protection.</li>\n\t<li>\n<strong>Employee discounts</strong> with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.</li>\n\t<li><strong>Car Lease scheme</strong></li>\n\t<li>\n<strong>Payment of professional subscription / membership </strong>- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.</li>\n\t<li>\n<strong>Employee Assistance Programme</strong> - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.</li>\n\t<li>\n<strong>Ongoing training and development</strong> opportunities.</li>\n\t<li>\n<strong>A variety of flexible working options</strong> to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).</li>\n\t<li>\n<strong>Our West Ways of Working </strong>– We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.</li>\n\t<li>\n<strong>Making a difference</strong> - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.</li>\n</ul>\n<b>What will you be doing?</b><br><p>In this exciting role, you’ll lead a skilled team of infrastructure technicians, ensuring the seamless operation of the Council’s infrastructure ecosystem that supports in excess of 4,500 staff. As the go-to expert used to working within a large corporate environment, you’ll provide leadership and technical direction, solving problems, managing projects, and driving service excellence. From resolving support requests to ensuring successful delivery of key projects, your work will have a lasting impact across the organisation. Your innovative mindset will be key as you introduce new technologies to improve IT operations and enhance user experience. </p>\n<b>About you</b><br><p>You’re an enthusiastic IT infrastructure expert with a passion for delivering reliable, high-quality systems that make a real impact. Leading and motivating teams is where you excel, and you’re eager to provide the leadership and technical know-how to keep the WNC infrastructure running smoothly. You love tackling complex challenges and staying ahead of the latest technology trends. You’re driven by continuous improvement and are always looking for ways to ensure security is “baked in”, enhance services, boost efficiency, and exceed user expectations. </p>\n<b>About us</b><br><p> </p>\n\n<p>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.</p>\n\n<p>Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. </p>\n\n<p>Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU  </p>\n\n<p>We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner</p>\n\n<p>The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href=\"https://youtu.be/16hhIWCZ7xM\"><strong>what DEI means to us</strong></a>.</p>\n\n<p> </p>\n\n<p>If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href=\"mailto:careers@westnorthants.gov.uk\">careers@westnorthants.gov.uk</a> for support.</p>\n\n<p><strong>West Northants Council, where careers thrive.</strong></p>","shortDescription":"","salaryDescription":"£48378 - £51571","publishDate":"2024-09-30T09:18:44.000Z","expirationDate":"2024-10-18T23:59:59.000Z","logoUri":"https://www.lgjobs.com/logos/logos/e2f85b8b-b9b2-4190-b5c2-d4ce4b0af5e9.png","score":1,"featured":false,"enhanced":false},{"id":"68378650-80ab-4c27-9077-7baf25572d0e","title":"Parking Processing Appeals Officer","employer":"Medway Council","department":"","location":"Fixed - Permanently based at Gun Wharf","locationType":3,"description":"<p>Parking Services are looking for an enthusiastic Processing Assistant to assist in the provision of an efficient and effective parking enforcement system thereby contributing to the Medway’s commitment to its community and environment. This person will assist in the processing of the penalty charge system and issuing of Parking Permits. You must have excellent customer services experience, be able to work as part of a team, and be able to work under pressure at times.</p>\n<p><em>Previous applicants need not apply.</em></p>\n<p><strong>In return we offer you: </strong></p>\n<ul>\n<li>Generous annual leave entitlement</li>\n<li>Generous local government pension scheme package</li>\n<li>Access to wider training and development qualifications</li>\n<li>Flexible working scheme</li>\n<li>Travel plan discounts</li>\n<li>Car Benefit Scheme from Tusker</li>\n<li>Access to CAREFIRST advice & counselling service</li>\n<li>Employee discount scheme for national and local retailers</li>\n<li>The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - <a href=\"https://www.childcarechoices.gov.uk/\">https://www.childcarechoices.gov.uk/</a>\n</li>\n</ul>\n<p>We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency.  Our declaration fits into our <a href=\"https://www.medway.gov.uk/info/200387/council_plan\">Council Plan</a> priority of making Medway a place to be proud of. The main outcome being a 'clean and green environment'. All Medway Council staff can access an additional day’s paid leave to undertake a volunteering activity which supports climate change. </p>\n<p><strong>Our organisation: </strong></p>\n<p>Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.</p>\n<p>Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.</p>\n<p>We provide all local Government services for a quarter of a million people, looking after <a href=\"http://www.medway.gov.uk/schoolsandeducation.aspx\">education</a>, <a href=\"http://www.medway.gov.uk/binsrubbishandrecycling.aspx\">environment</a>, <a href=\"http://www.medway.gov.uk/carehealthandsupport.aspx\">social care</a>, <a href=\"http://www.medway.gov.uk/housing.aspx\">housing</a>, <a href=\"http://www.medway.gov.uk/planningandbuilding.aspx\">planning</a>, <a href=\"http://www.medway.gov.uk/businessandinvestment.aspx\">business</a> and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.</p>\n<p>Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.</p>\n<p>If you would like to have an informal discussion with the recruiting manager please call Paulette Byng on 01634 331763.</p>\n<p>Interviews are likely to be held virtually via Microsoft Teams.  Full details on how this will work will be sent to you, if your application is successfully shortlisted<em>.</em></p>\n<p><strong>Important Information- </strong></p>\n<p><strong>Applicants must be able to demonstrate all essential requirements as listed in the job profile</strong></p>\n<h4>Equal Opportunities Commitment Statement</h4>\n<p>Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.</p>\n<p><strong>For further information please refer to the Medway information pack available as a download or to view online. </strong></p>\n<p>Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.  All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.</p>\n<p>Please visit <a href=\"http://www.mindfulemployer.net/\">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.</p>\n<p><em>We reserve the right to close this vacancy at any time prior to the closing date.</em></p>","shortDescription":"","salaryDescription":"Range 2 (£22,597- £24,000 ) per annum","publishDate":"2024-09-30T08:48:00.000Z","expirationDate":"2024-10-14T08:47:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/a9887d78-25e1-4399-815e-5bc5cb3a820c.jpg","score":1,"featured":false,"enhanced":false},{"id":"8d57734a-a960-4069-b2b5-0827544a804d","title":"Contact Centre Advisor","employer":"Halton Borough Council","department":"","location":"Halton Borough Council","locationType":3,"description":"<p><em><strong>Contact Centre Advisors are contracted to work on a rota basis covering the hours 7.45am – 6.15pm Monday to Friday. Please see attached rota for full details of shift patterns. </strong></em></p>\n<p><strong>About the Role</strong></p>\n<p>Halton Borough Council’s Customer Contact Centre Advisors deliver the whole range of Council Services to customers, including Council Tax, Benefits, Adults and Children’s Social Care and Waste Management services.  The Centre is also the alarm receiving Centre for Halton's Telehealthcare Service so Advisors will handle calls on the Emergency Lifeline system. <strong>Full training will be provided to the successful candidate to enable them to deal with all such calls.</strong></p>\n<p>The position offers hybrid working, with Advisors working between the Contact Centre, located at Municipal Building, Widnes and working from home. Currently the team work from home for 60% of their working week, and work from the office for the remaining 40%, and when handling the Emergency Lifeline System Calls.</p>\n<p><strong>About You </strong></p>\n<ul>\n<li>You will have extensive experience of dealing with the public whether that be face to face or via telephone.</li>\n<li>Have excellent customer care skills, together with the ability to quickly recognise and deal with customer needs in a calm and efficient manner.</li>\n<li>Possess excellent communication skills, with the ability to remain calm in emergency situations. </li>\n<li>You should be computer literate, have excellent keyboard skills, with previous experience of using Microsoft Office products.</li>\n<li>Experience in the delivery of one or more of the Council’s major services is desirable. </li>\n</ul>\n<p> </p>\n<p>For an informal discussion about this post, please contact one of the Contact Centre Team Leaders on <strong>0151 511 7650</strong></p>\n<p><strong>Interviews will be held week commencing 4th November 2024. </strong></p>\n<p>At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you – <a href=\"mailto:resourcing@halton.gov.uk\">resourcing@halton.gov.uk</a></p>","shortDescription":"","salaryDescription":"£26,421 - £28,770","publishDate":"2024-09-30T08:00:00.000Z","expirationDate":"2024-10-20T22:59:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/912886ca-196e-439c-b403-9b0724de9868.png","score":1,"featured":false,"enhanced":false},{"id":"e4f2486c-806c-4588-8e16-3e0071eed5a1","title":"ICT Service Desk Analyst x2","employer":"Elmbridge Borough Council","department":"","location":"Elmbridge Borough Council, Civic Centre, High Street, Esher, Surrey, KT10 9SD","locationType":3,"description":"<p><strong>ICT Service Analyst, ICT & Digital Services</strong></p>\n<p><strong>Salary:  </strong><strong>£29,028 – £36,666</strong></p>\n<ul>\n<li><strong>Can you multi-task, problem solve and offer a variety of technical support?</strong></li>\n<li><strong>Do you have great communication skills, attention to detail and a customer focused attitude?</strong></li>\n<li><strong>Do you work well within a team, enjoy helping others and can interact with people at different levels and abilities?</strong></li>\n</ul>\n<p><strong>If the answer is ‘yes’, we may have the role for you. </strong></p>\n<p>We are a forward-thinking organisation dedicated to placing our residents at the core of everything we do. You will see that in our culture, our values, our commitment to the wellbeing of our employees, and our progressive approach to IT and our digital future.</p>\n<p>In Elmbridge, our residents can find information, pay bills, and contact us at their convenience, and our IT and digital services are designed to support this.  </p>\n<p>Reflecting our commitment to flexible working, our colleagues can access their email and work programs whenever they need to, thanks to our robust approach to IT and digital.</p>\n<p>You can be part of this!</p>\n<p><strong>About you</strong></p>\n<ul>\n<li>You will have the technical skill and experience of IT, voice (MS Teams) and mobile devices (iPhone and iPad), including mobile device management (InTune), thin clients and laptops.</li>\n<li>You will have experience of Windows, M365, Teams voice, support desk and customer contact.</li>\n<li>You will also have strong communications skills, be equally as comfortable working in a team as on your own and where appropriate, you will be happy to ‘muck-in’ and support your colleagues.</li>\n<li>Most of all, you will be a vital team member on the front line of our IT service delivery.</li>\n</ul>\n<p><strong>About us</strong></p>\n<ul>\n<li>\n<strong>Flexibility:</strong> We know you have to juggle work and life commitments and our approach to hybrid working reflects that.</li>\n<li>\n<strong>Wellbeing:</strong> When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees.</li>\n<li>\n<strong>Learning and development</strong>: We will support you on your learning journey by creating a bespoke learning and development plan.</li>\n</ul>\n<p>And did we mention you get your birthday off? No annual leave required!</p>\n<p>If this sounds like the job for you, contact us!</p>\n<p>We are happy to have an informal chat about the role, don’t hesitate to contact Andy Matharoo on 01372 474131 if you have any questions.</p>\n<p><strong>What are you waiting for? </strong></p>\n<p>Closing date: Friday 18<sup>th</sup> October, 9am</p>\n<p>Interviews: wc 4<sup>th</sup> November</p>","shortDescription":"","salaryDescription":"£29,028 – £36,666 pa","publishDate":"2024-09-30T08:00:00.000Z","expirationDate":"2024-10-18T08:00:00.000Z","logoUri":"https://www.lgjobs.com/logos/logos/5b76434e-1434-4be8-9f1b-9c3d26362221.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":47,"page":1,"pageSize":20,"facets":{"EmployerType":{"education":1,"local government":46},"JobTypes":{"administration (secretarial, clerical inc pa)":11,"adult and community learning":1,"asset management":1,"building control":1,"caretaking / cleaning":2,"catering":2,"childcare":1,"communications, pr or marketing":1,"community":4,"customer service / sales":47,"driving / operatives":3,"education - teaching staff":2,"education - leadership":1,"education - support staff":4,"engineering / facilities":1,"environment / conservation / waste management":3,"executive officers / assistants":1,"finance / pensions":4,"horticulture, groundskeeping and parks":1,"housing":4,"human resources / od / training":1,"information technology":20,"legal":1,"leisure and tourism":3,"libraries":2,"maintenance and security":1,"managerial/executive":5,"museum / galleries / culture":2,"occupational health":1,"parking / cctv":2,"performance":1,"planning":1,"policy":1,"project management":1,"psychological services":2,"public health":2,"regeneration":1,"risk / business planning / continuity":1,"social care":1,"social care - adults":1,"technicians and tradespersons":1,"transformation":8,"transport / infrastructure":4,"voluntary":1,"waste management / recycling":3},"ContractType":{"1":33,"2":5,"3":6,"4":1,"5":2},"PublishDate":{"1":1,"2":7,"3":20,"4":37,"5":47},"LocationType":{"1":1,"2":11,"3":35},"WorkingPatterns":{"1":31,"2":14,"3":4,"4":7,"5":1,"6":7,"7":13,"8":1}},"randomNumber":0,"noOfFeaturedJobs":0,"bounds":null,"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1728285474693,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,null,null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer service / sales"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,null,null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer service / sales\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service / Sales","slug":"customer-service-sales"}],"dataUpdateCount":1,"dataUpdatedAt":1728285475046,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer service / sales"],"queryHash":"[\"jobTypesAutocomplete\",\"customer service / sales\"]"}]}
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London Borough Of Waltham Forest

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GBP 37,443.00 - 40,833.00 per year

To be confirmed (On-Site)

Posted 7 hours ago

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