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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5599/Customer_Services_Advisor_JD_Jan2025.doc" target="_blank">Customer_Services_Advisor_JD_Jan2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5600/Customer_Services_Advisor_PS_Jan25.doc" target="_blank">Customer_Services_Advisor_PS_Jan25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/5601/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
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Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle.&nbsp;
Reporting to the Tonbridge Castle, Events &amp; Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.
Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. &nbsp;You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.
There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. &nbsp;In return we will give you excellent ongoing training and support.
This is a part time vacancy, and our offices are open seven days a week.&nbsp;
This role requires a Basic DBS check which will be obtained by The Council as part of your pre-employment checks.&nbsp;
Weekend and bank holiday rotation Approx 1 in 5
Monday 7.5hrs – 9am to 5pm (30min lunch)
Tuesday 7.5hrs – 9am to 5pm (30min lunch)
Wednesday – 9am to 3.45pm (30min lunch)
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)

Tonbridge & Malling Borough Council

Customer Services Advisor (Part Time)

We’re looking for a motivated Estates Surveyor to help manage and optimise the Council’s diverse property portfolio—supporting day‑to‑day operations and longer‑term strategy so assets deliver strong financial and operational performance in line with TWBC’s Corporate Objectives and Asset Management Plan. You’ll contribute to major projects, lease events, and assist on short, medium and long‑term asset strategy.<h4>What you’ll be doing</h4><ul><li>Providing professional estates advice to elected members, senior management and the public.</li><li>Instructing and monitoring internal/external solicitors, surveyors and advisors.</li><li>Managing part of the portfolio, dealing with tenants ensuring rents are paid &amp; lease obligations are carried out. </li><li>Maintaining the Civica Property database &amp; asset register, GIS records.</li><li>Negotiating lease renewals, rent reviews, assignments, licences for alterations, wayleaves and easements aligned to the Property Asset Management Plan.</li><li>Acting as client lead on property projects; contributing to corporate project teams/steering groups. </li><li>Get involved in Department &amp; Council project teams and steering groups.</li><li>Supporting the formulation/coordination of the Council’s Property Asset Management Plan and the annual asset valuation programme with Finance. </li><li>Demonstrating a commitment to equality, diversity and health &amp; safety and engaging in ongoing CPD. </li></ul>About youEssential<ul><li>A minimum of two years experience in a Commercial Property environment</li><li>Experience of working in a busy environment and engaging with the general public. </li><li>Commercial and/or residential property experience.</li><li>Completed or nearing completion of APC.</li><li>Relevant degree or substantial work experience in a property‑focused environment; GCSE English &amp; Maths (Grade C/4 or above). </li><li>Strong IT skills (MS Office); knowledge of and interest in the property market.</li><li>Full UK driving licence; excellent attention to detail and time management; able to work unsupervised; keen to develop professionally.</li><li>Knowledge of Landlord &amp; Tenant legislation; experience using and maintaining property management systems. </li></ul>Desirable<ul><li>Experience of land sales &amp; property development </li></ul>What we offer:<ul><li>Financial: An attractive basic salary within a clear pay structure </li><li>Holiday Entitlement: 24 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking</li><li>Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look <a href="https://tunbridgewells.gov.uk/council/jobs/whats-it-like#:~:text=a%2520great%2520pension%2520scheme%2520(including,car%2520loans" target="_blank">here</a> at all the additional benefits that we offer.</li></ul>Equal OpportunitiesTunbridge Wells – Working for Equality. We welcome applications from all sections of the community.SafeguardingThe Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.





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Tunbridge Wells Borough Council

Estates Surveyor

Are you an experienced Environmental Health professional looking to take the next step in your career? This is a fantastic opportunity within Tunbridge Wells Borough Council's Environmental Protection team where you will lead on complex, high-profile cases that make a real difference to public health and the environment. <h4>About the Role</h4>This role is ideal for someone with several years of experience in Environmental Health who is looking to develop a specialism and take on more responsibility. As the lead officer, you will:<ul><li>Investigate and resolve complex nuisance complaints under the Environmental Protection Act 1990 and other legislation.</li><li>Lead on issues including: Waste accumulations, bonfires, pest infestations, noise, odour, light, and drainage nuisances, Filthy and verminous premises, private water supplies and contaminated land</li><li>Act as technical lead for contaminated land.</li><li>Respond to planning and licensing consultations</li><li>Undertake inspections </li><li>Represent the council in court and at licensing committees.</li><li>Supervise and support junior officers and trainees, deputising for the team leader when required.</li><li>Participate in out-of-hours enforcement and emergency planning operations.</li></ul><h4>What We’re Looking For</h4><ul><li>Degree (BSc or MSc) in Environmental Health</li><li>Extensive experience in environmental protection</li><li>Certificate of Registration with the Environmental Health Officers Registration Board (EHORB)</li><li>Proven ability to represent the council in legal and committee settings.</li><li>Membership of the Chartered Institute of Environmental Health (MCIEH or MCIEH CEnvH), or commitment to obtain</li></ul>Special Requirements:<ul><li>Full valid driving licence and access to a vehicle</li><li>Willingness to work outside normal office hours</li><li>Physically capable of inspecting a range of premises</li></ul>What we offer<ul><li>Be part of a committed, hard-working team that’s passionate about making a difference.</li><li>Enjoy 26 days annual leave (rising to 29 after 5 years service).</li><li>LGPS membership with 19.7% employer contribution.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking.</li><li>There is opportunity for hybrid working - This would be discussed in more detail on successful completion of the probation period.</li><li>Personal Development: Invaluable training opportunities for continuing professional development. </li></ul> For an informal discussion, contact Lisa Anderson, Environmental Protection Team Leader on 01622 602762Equal Opportunities Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community. Safeguarding The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment. Interview dates : 21 January 2026





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3 Jobs in Royal Tunbridge Wells, Tunbridge Wells, UK