Our Customer Services team is the first point of contact for customers who visit our offices or telephone our Contact Centre. We assist customers across a wide range of council services by providing information or recording their service requests, or by ensuring that they are referred to the right service area.
Working hours: 37 hrs Monday to Thursday 8:30am – 5pm
Friday 8:30am – 4:30pm
The salary scale for this post is scale D (£18,795 pro rata) to Scale F (£24, 799 pro rata).
The starting salary will be at our scale D (£18,795 pro rata) with progression depending on experience, skills and knowledge, as detailed in the job description to scale F (£24,799 pro rata).
If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you.
We are looking for someone who has:
- a commitment to providing excellent customer service
- excellent communication skills
- a willingness to learn and use their initiative
You may be required to work at our Market Street and West Street offices in Newbury.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
West Berkshire Council offer excellent employment benefits such as access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of discounts and much more. You will also be entitled to a generous annual leave entitlement of 27 days per annum rising to a maximum of 34 days, depending on length of service and the grade of your job.
If you would like to know more contact Sue Kavanagh (Team Leader) on 01635 519081 for an informal discussion.
This role is fixed term for 1 year.
Closing date is 28th August. If you are successful in being shortlisted you will be notified on 29th August and invited for interview on 4th or 5th September.