Revenues & Recovery Officer
Salary: Starting from £18,426 to £21,166 p.a. (Grade 2/3)
Hours: 37 hours per week
Place of Work: Portland House, Worthing
Closing date: 15th September 2019
Interviews: Week Commencing 23rd September 2019
We are looking for an enthusiastic and hard-working individual with strong customer service and communication skills who enjoys working to deadlines in a pressurised environment. You will be negotiating arrangements to clear arrears, whilst using your problem-solving skills and initiative in an assertive but empathetic manner, often having to interpret complex information clearly to customers.
Being able to work on your own initiative as well as part of team is essential as is confident IT skills and attention to detail to ensure you are able to update accounts accurately and efficiently.
Helping customers face-to-face, in writing and by telephone.. A background in a customer service or debt recovery environment would be advantageous, although full training will be provided.
Benefits of working for Adur & Worthing Councils
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees
· Flexible Working Policy
· Generous leave entitlement; a minimum of 25 days + Bank Holidays
· Local Government Pension Scheme
· Training & development
· Childcare Subsidy
· Occupational Health
· Employee Assistance Programme (EAP)
· Eyesight tests
· Massage and Reflexology
· Staff discounts and offers
· Leisure centre membership discounts and offers
· Worthing Theatres discounts and offers
· Staff Social Club