Job Title: Monitoring Officer
Team: Integrated Community Support Commissioning, Adult Care Services
Hours: 37 hours
Location: Farnham House, Stevenage with travel required across Hertfordshire and in the surrounding region
Contract: Fixed term or secondment opportunity until 30th September 2020
We are recruiting for a full-time Monitoring Officer within the Community Commissioning Integrated Community Support Commissioning team. This position is being offered as a secondment or fixed term opportunity until 30th September 2020.
The Integrated Community Support Commissioning Team is responsible for commissioning a range of social care services for vulnerable adults in Hertfordshire to support them to remain living independently at home. This primarily relates to Older People but also includes adults with a Learning Disability, Physical Disability or Mental Health condition.
Monitoring Officers are key relationship holders with external homecare provider partners and are responsible for monitoring the quality and effectiveness of commissioned services. This involves carrying out monitoring visits to provider premises, along with analysis of data and intelligence received. You will build strong relationships with operational colleagues and stakeholders to share intelligence regarding provider performance and ensure monitoring processes are followed in a timely and effective manner. You will work with providers to support the wider health & social care system to ensure quality homecare services are available when and where needed, preventing avoidable admissions to hospital and facilitating timely discharges.
With an ability to work under pressure and juggle priorities, you will continuously seek improvements in the quality of commissioned services and work with providers and stakeholders where concerns are identified.
The ability to work collaboratively across commissioning and operational teams, and to develop and maintain strong links to the provider market and partner organisations are vital to this role, along with passion to deliver quality homecare services to vulnerable adults in Hertfordshire.
If you would like an informal chat about the role, please contact either Kirsty Hough on 01438 843371 (53371) or Daisy Sanghera on 01438 843391 (53391) or by email to email@example.com
Closing Date: Sunday 22nd September 2019
Interviews week beginning 30th September 2019