Reference number - 2557 - 3194
Location - Portsmouth
Salary - Band 7 £24,799 - £28,785 p.a.
Job type/hours - Permanent, Full time 37 hours per week
Closing date - 4pm on Friday 16th August 2019
Interview date - Thursday 29th August 2019
What is the role?
As part of the IT Service Desk team you will provide our customers with 1st and 2nd line support over the phone, via email and face to face.
Reporting to the Service Desk Manager, you will work as part of a team providing second line support to users based at various locations. You will be responsible for supporting desktop and mobile devices.
Daily tasks will involve; managing your own and a team call queue using vFire helpdesk software, providing advice and assistance in resolving problems in an efficient and professional manner, undertaking routine installations and conducting tests on various hardware/software, completing repairs on PC's laptops and printers as well as working continuously to improve the service.
Who is the person?
We're looking for an innovative and creative individual, who is able to bring fresh new ideas to set us apart from others.
The successful candidate will be committed to delivering exceptional customer service and will need to be able to demonstrate tangible evidence of proven experience in providing fit for purpose customer solutions to time, quality and budget controls.
If you have experience in a similar role and knowledge of configuration management and networking principles we want to hear from you!