Estate Service Officer Apprentice - temporary for 1 year
Facilities Level 2 Qualification with HIT training
Ref No: 2576 - 3181
Salary: £15,621 p.a.
37 hours per week
Location: Various locations within the Portsmouth area as the needs of the service require.
What's on offer
We are offering a fantastic opportunity for you to start a career with us by joining as an Estate Services Officer Apprentice. You will get:
- Up to one year of paid work
- You will have a mentor/buddy who will be an experienced member of staff who can help you through the training.
- You will get a qualification and support to help you achieve this.
- You will improve your career prospects with the experience and qualifications gained and the possibility of getting permanent employment within Portsmouth City Council
The employment Benefits will be
- A level 2 qualification in Facilities
- Access to all PCC Corporate Training
- 25 days annual leave plus bank holidays
- Access to PCC 'My Rewards'
Portsmouth City Council Housing Service manages over 17,000 council owned and leasehold properties in Portsmouth and Havant making it the largest social landlord in that area. This includes repairs and maintenance, rent collection, ground maintenance and cleaning, tenancy support and tackling anti-social behaviour.
The Housing Service through its staff focuses on getting the delivery of our services right, in order, to deliver what customers need from our services, when they need it.
Purpose - To help keep the city safe, clean and tidy and provide support / assistance when needed.
What is the role?
The Estate Service Officer Apprentice will work alongside existing Estate Service Officers who are responsible for providing a quality service in all aspects of estate management.
You will receive training and support to enable you perform all aspects of the Estate Service Officer role which includes inspecting blocks of flats, communal areas, play sites, parking sites and garages ensuring they are maintained in a safe, clean and tidy condition. This will involve speaking to tenants/leaseholders regarding the correct disposal of black bags and bulk items with a view to re-educate those who are not disposing of these items in the correct way. Whilst dealing with estate based issues you will Estate Service Officers listen to residents, gain an understanding of the situation / circumstances, react to the problem appropriately and when necessary challenge resident behaviour.
This is a varied and challenging role that involves dealing with a wide section of the local community and other external agencies such as the police as well as putting you in close contact with numerous departments within Portsmouth City Council, so your ability to work in partnership with others will be paramount.
This is not an office based role. Estate Service Officers routinely carry out minor repairs to housing communal areas, such as changing light bulbs which require the use of ladders. You will also need to be able to walk up several flights of stairs, move refuse bins and access bins to investigate waste.
One of our Estate Services Officers had this to say about their role
"An ESO's role gives me a wide and diverse set of skills to progress within Social Housing and is a good stepping stone for future development. I enjoy meeting and supporting our residents, I like making a difference and seeing a job through to the end."