Rent Income Team Leader
Job Reference Number: RBKC12250
Salary Range: £33,600 - £45,400 per annum
Permanent, Full Time
This department is responsible for housing, communities and improving the lives of local residents.
This includes landlord services and estate management, planning, refurbishment, and advice and
support to help maintain healthy and safe homes.
A significant part of our work is focused on creating stronger communities, by working together with
local residents on recovery following the Grenfell tragedy.
In response to London’s affordable homes crisis, we are committed to building more social housing
to help people on lower incomes to live, work, and raise their families in the borough. Our housing
team also work closely with affordable housing providers and other agencies to manage
homelessness, and give support to older residents to live independently.
The Royal Borough of Kensington and Chelsea is seeking a self-motivated individual to lead one of
our two Income Teams.
We are seeking someone who has a demonstrable commitment to Customer Service. The right
candidate will be managing a team of Income Officers, a Welfare Reform Officer and a Rent
Assistant. The role will include setting objectives for each officer, as well as ensuring our residents
are supported throughout the arrears collection process with the ultimate objective of sustaining
The right individual will coach and train their team to ensure they are high performing and will lead
by example; will possess good IT skills; have previous experience of working within a local authority,
specifically within Housing Management.
Please refer to the Job Description for more information.
The role requires previous experience of income collection and arrears enforcement, with a strong
understanding of a local authority landlord’s obligation.
You will have a proven ability to identify and implement improvements that increase arrears
collection and partnership working with key agencies.
You will possess excellent communication skills at all levels, will be resilient, tactful and demonstrate
a commitment to delivering quality services to our residents.
To be a successful member of the team and thrive in the role, it is essential that you can
demonstrate the following experience and skills.
Ability to build strong working relationships with other departments and teams within the Council
To ensure that team and self can provide appropriate advice and support to residents
Ensuring that Income Collection services are fit for purpose and link into the wider Council’s
To develop and deliver on a tailored service plan
Ability to organise and prioritise workload.
Ability to demonstrate a professional, caring and solution-focused attitude.
Excellent communication skills, both verbal and written.
We work in partnership with Hampshire County Council (HCC) who deliver many transactional
services on our behalf. Although most communications will be from HCC, all selection and
appointment decisions will be made by RBKC. Certain services are shared across more than one
Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your
recruitment information will advise if your remit extends beyond RBKC.
We engage our staff with a variety of learning types including face-to-face and virtual learning
because we want to ensure our staff understand our values and behaviours, grow their skills and
develop their careers.
We are committed to promoting equality and respecting diversity and welcome applications from all
sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection
process is inclusive and accessible.
DBS check: Enhanced
Contact details for an informal discussion: Stav Kokkinou, Head of Neighbourhood Management on firstname.lastname@example.org or 02089 646051.
Closing date: 19 August 2019.