Would you like to join a dynamic neighbourhood housing team that are committed to making a difference in the community? If so Homes First are looking for housing staff to work within our Housing Management Team who are responsible for managing tenancies and working with residents across the Lewes District and Eastbourne Borough areas. We are looking for officers to join the team who have either experience in managing tenancies within the social housing sector or candidates with transferable skills that we can train to meet the demands of the team. We have roles available for full time members of staff working 37 hours per week, as well as a role for a part time member of the team working 21 hours per week (hours and working pattern to be agreed upon appointment). The most important skills are enthusiasm, communication skills, the ability to work well within a team and a willingness to learn.
- As a senior caseworker you would act as first point of contact for the tenants on all matters relating to their non-secure, assured shorthold and secure tenancies; helping us to provide a sensitive, pro-active and comprehensive service to tenants across our management remit.
- The work is varied and will include managing ASB and neighbourhood disputes, mutual exchanges, successions, lettings, terminations and arrears visits.
- Manage complex cases dealing with vulnerable customers, including safeguarding and joint partner working, liaising with tenants and a range of external agencies.