We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic
This Vacancy has closed.

Service Desk Analyst

  • Employer: Islington Council
  • Reference: FR/5509/RH
  • Published: Mon 13/05/2019, 0:00 AM
  • Closing on: Sun 26/05/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: Full time, 35 hours per week..
  • Salary: SO2, £33,759 - £34,986 p.a.
  • DBS Check: Enhanced
  • Location: London

Be part of our new team – Islington Digital Services: IDS

After undergoing a period of rebuilding and transition by bringing IT and Digital back into the Council as an in-house sovereign service, we are pleased to be recruiting to a number of exciting roles in Islington’s new Digital Services. We are now starting to deliver our approved business plan to:

  • bring our current technology platforms up to date and fit for the future, supporting smart working to provide high quality services;
  • build an agile and customer focussed IT organisation that brings deep technical and business knowledge to how we deliver successful solutions that meet the needs of our residents;
  • unlock the digital capabilities of our workforce in making the most of what technology can offer to transform services.

At the heart of IDS is the drive to invest in growing our internal skills and making IT the trusted go-to place where solutions are delivered quickly, delivering excellent value and integral to the way our Council does business. If you want to be part of this journey please get in touch.

As our first point of contact for most of our customers, you will provide day-to-day support via the service desk, to diagnose and resolve IT problems and provide advice to users of our key business applications and the diverse technology landscape we operate. You will also fulfil standard requests using documented processes and procedures, escalate to more specialist teams when needed. We are looking for customer centric thinking and a god working knowledge of IT Infrastructure service delivery.

Closing date: Sunday 26th May 2019 at 23:59pm.

Interview date: Wednesday 5th June 2019.

For further information, please contact David Wilde.

David Wilde

Transition and Transformation Consultant

Islington Digital Services

E: david.wilde@islington.gov.uk

Downloads

  • Job Description and Person Specification
  • Employer: Islington Council
  • Reference: FR/5509/RH
  • Published: Mon 13/05/2019, 0:00 AM
  • Closing on: Sun 26/05/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: Full time, 35 hours per week..
  • Salary: SO2, £33,759 - £34,986 p.a.
  • DBS Check: Enhanced
  • Location: London

Vacancy Location