Business Improvement Manager
TBG Flex - part of The Barnet Group
The Housing Options service works on the frontline of homelessness in Barnet, providing housing and homelessness advice to those in need in one of the most popular places to live in London.
Within Housing Options, we are critically reviewing our service to reflect the impact of the Homelessness Reduction Act. We've now got an exciting opportunity for an exceptional person, to deliver service improvement as Manager of the Business Improvement Team.
About the role
This is a stimulating, hugely varied role. On any given day you may lead on funding bids to sustain a women's refuge, deliver urgent briefings to Senior Management, or crunch data to feed into high-level business plans.
The manager and team lead on service reviews - assessing our front-end homelessness functions in light of legislative changes, with the aim of enhancing the customer journey. A previous review transformed our voids function to be one of the best in London.
You will also provide critical operational support for the Housing Options service.
You have a proven track record in business improvement or in a similar field. You are a people-person and an effective manager, and are driven to achieve results for our customers. You are a superb communicator in writing and in speech. Your Excel skills are strong, and you are comfortable analysing and presenting data, and interpreting trends to evidence change.
How to apply
We encourage applications from talented professionals, who are flexible and confident in their ability to deliver in a fast-paced environment. If you have what it takes to be part of our team, please submit your application by midnight on Sunday 23rd June.
Assessment and interview for shortlisted candidates will take place during the week commencing Sunday 24th June.