Customer Services Adviser (First Line) x2
Salary: From £10,940 to £12,079 per annum
Grade: Grade 4
Hours: 18.75 Hours per week (Monday to Friday 11:00am - 14:45pm)
Place of Work: Any of Adur and Worthing councils customer contact locations
Closing date: 22nd May 2019
Adur and Worthing Councils place the customer at the very heart of their business and are committed to the communities we represent.
We are looking to recruit enthusiastic, professional and confident individuals who enjoy working in a busy, fast paced environment and who thrive on providing great customer service.
You will need to provide information and advice to customers regarding 16 different council service areas - our contact centre is not a “switchboard” and is instead expected to resolve most queries at the first point of contact. Customers who contact us can be vulnerable, angry or distressed, so high levels of personal resilience and sophisticated communication skills are essential.
We expect all team members to be able to work flexibly. These roles are based in our corporate contact centre, but you will be asked to provide cover when needed at our face to face customer service points in Worthing and Shoreham.
These roles provide a crucial front line service for the Councils so you will need an ability to confidently handle telephone calls and visitors regarding Council business and to use IT systems to resolve customer enquiries effectively.
Previous customer service experience and knowledge of Council business would be useful, but training will be given. We are looking for hardworking, adaptable advisers committed to ensuring excellent customer service, even when the council is unable to provide the resolution the customer desires.
Advisers are often approached for input when the Councils are looking to improve services, so the right applicant will be comfortable in actively assisting in continual service improvement work.