We are looking for a Recovery Officer to work within the Home Ownership team on a permanent basis. The role will be to aid in maximising the recovery of leasehold service charges in accordance with the Council’s agreed policies and working practices and delivering a first class housing service that is value for money and customer focused.
Working in our busy Homeownership Team, you will assist the Senior Recovery Officer in a wide range of tasks including the collection of service charges for annual charges and major works, recovery of unpaid annual service charges and major works, the administration of service charge loans and any work supporting these functions.
You will need to:
- Have knowledge of the legal processes for the recovery of leasehold debt.
- Be able to understand new legislation and contribute to making improvements to the service.
- Be able to communicate effectively at all levels
- Build on the successful relationships already established with customers.
Applicants must have a keen interest in working in an office environment and meeting with the public. You must have good written and verbal communication skills. Good IT skills are essential, as well as a positive approach to effective communication.
Candidates will need a complete a test as part of the interview process.
If you would like any further information or would like an informal discussion about the position, please contact Claire Hicks or Gaynor James, Home Ownership Team Leader, on 01279 446376.