The salary package for this role is £34,688 per annum for 36 hours per week based at County Hall, Penrhyn Rd, Kingston upon Thames KT1 2DN. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception.
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
About the role
Service – Education Application Support team provides specialist support for mission critical education applications used across Surrey County Council. The team is part of wider Enterprise Applications Portfolio which supports and delivers complex applications across Surrey County Council, East Sussex and Brighton & Hove City Council.
Team – The Education Application Support teams main function is to implement, manage and support internal and external customers of Capita One education system and any other new system acquired by education service. The team consists of Education Applications Team Leader, Senior Applications Specialist and two Application Specialists etc.
Our goal is to maintain a Centre of Excellence and Best Practice in Applications Service Delivery by improving the support of current applications and associated integrated technologies.
Role – To provide support for users of Capita One software and other education systems used at Surrey County Council. The Application Specialist will also be responsible for chasing outstanding tickets for all education applications via email and telephone to record resolutions to their end point. On the job training will be provided to discharge your duties and develop your skills in this role.
To be shortlisted to interview for this position your application will clearly evidence:
• Knowledge/experience of the One Education software
• Knowledge/experience of Local Authority Children's Services practises
• Analysis and Problem Solving Skills
• Practical Learning
• Understanding of ITIL framework
Desirable Qualifications, Skills and experience required:
• Experience of working in Local Authority Education sector
• IT Support Experience
For more information please find attached to the bottom of this advert a full job profile.
For an informal discussion contact Bobby Rayet on 07929013374 or by e-mail at firstname.lastname@example.org. We look forward to receiving your application.
The job advert closes at 23:59 on 17/05/2019.
Interviews will take place week commencing 20/05/2019.
(GCSX ROLE ONLY) Please note, if access to the GCSX (PSN) network is required for this role, a Basic Disclosure (DBS check) will be required to meet the Government Baseline Personnel Security Standards.