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The local government jobs site from Jobsgopublic

Customer Services Officer

  • Employer: Rother District Council
  • Reference: CSTL/Apr19/H+C
  • Published: Thu 04/04/2019, 15:35 PM
  • Closing on: Tue 23/04/2019, 12:00 PM
  • Working Pattern: Part Time
  • Hours: 23 hours per week.
  • Salary: Starting salary £18,407 per annum pro rata with the opportunity to progress up to £22,152 per annum pro rata subject to performance
  • DBS Check: No
  • Location: East Sussex

Housing and Community Service

Part Time - up to 23 hours per week, Permanent Contract

Starting salary £18,407 per annum pro rata with the opportunity to progress up to £22,152 per annum pro rata subject to performance

Are you friendly, confident and articulate?

Do you thrive on delivering outstanding customer service?

 

We currently have a vacancy to work within our dynamic Customer Services Team based in the Town Hall. The successful applicant will be dealing with customers over the telephone on a wide range of matters including Waste and Recycling, Housing Benefit and Council Tax to name a few.

There is opportunity to further develop and deal with face to face enquires at our help points in Bexhill, Battle and Rye.

The Customer Service Team deals with a variety of confidential information and works under pressure in a fast moving environment. The nature of this role is challenging but also rewarding for the right candidate, as no two days are the same. Applicants will have previous experience in delivering excellent customer service and have the ability to actively listen, be empathic and show patience whilst finding resolution to customer needs. Full training will be provided.

There is some degree of flexibility in terms of hours to the right candidate but suggested hours are detailed below:

Monday

12.00pm – 5.00pm

Tuesday

9.30am – 5.00pm

Thursday

12.00pm – 5.00pm

Friday

9.00am – 4.30pm

If you would like an informal discussion regarding this vacancy, please contact Mark Adams, Customer Services Manager on telephone: (01424) 787726 or via email: mark.adams@rother.gov.uk

The job description and application form are available to download from our website: www.rother.gov.uk

Any queries and applications returned electronically should be emailed to: recruitment@rother.gov.uk

Closing date for receipt of applications is midday on: Tuesday 23rd April 2019

Telephone and Face to Face Interviews will be held during the weeks commencing

Monday 29th April and Monday 6th May 2019

Successful candidates will be notified

How to Apply

The job description and application form are available to download from our website: www.rother.gov.uk Any queries and applications returned electronically should be emailed to: recruitment@rother.gov.uk
  • Employer: Rother District Council
  • Reference: CSTL/Apr19/H+C
  • Published: Thu 04/04/2019, 15:35 PM
  • Closing on: Tue 23/04/2019, 12:00 PM
  • Working Pattern: Part Time
  • Hours: 23 hours per week.
  • Salary: Starting salary £18,407 per annum pro rata with the opportunity to progress up to £22,152 per annum pro rata subject to performance
  • DBS Check: No
  • Location: East Sussex

Vacancy Location