The London Borough of Waltham Forest is highly ambitious. It wants to make sure each and every one of its residents enjoys a quality life in London.
Over the past few years, Waltham Forest has changed dramatically as a place. Good schools, great parks, excellent culture facilities, high levels of regeneration and community entrepreneurship are making it a place that people want to call home.
Over that period of time, Waltham Forest as a council has also continued to develop, and despite the challenges of austerity, the organisation has seen its highest ever levels of resident satisfaction. As funding reductions continue, Waltham Forest is creating a council for the future.
Housing is high on the Council’s agenda and to reflect this, the housing service recently joined the Families directorate to ensure families are supported to be more resilient and services are joined up. The Council sees a strong link between housing, health and social care and is looking for people who share this vision.
About the role: Housing Rents Manager - Collections
The Housing Rents Manager – Collections is responsible for guidance and management of the collection of rent processes whilst ensuring customer focus is achieved through rent collection. Furthermore, this role is responsible for directly managed staff and will develop and implement ideas to continually improve rent collection and value for money. The quality and impact of services provided to residents will enable Waltham Forest Housing to successfully meet its deliverable outputs, objectives and performance targets.
To succeed in this role, you will have experience of effective management and delivery of a comprehensive rent collection service, ensuring value for money and that excellent standards of customer care are maintained at all times.
Shortlisting date: 29th April 2019
Interview date: 6th May 2019