Customer Advisor – Central Library, Bexleyheath
Management Grouping: Place, Communities & Infrastructure
Team: Libraries, Heritage and Archives
Location: Central Library, Bexleyheath
Salary: £19,881 - £19,935 per annum
Contract: 23 hours (average) per week
Closing Date: 04 April 2019
Vacancy Reference: PCI0000152
Bexley Libraries are looking for a dedicated and customer focused individual to join the team at Central Library, Bexleyheath as a Customer Advisor, working 23 hours average per week. This includes working on alternate Saturdays and one Sunday in a six week period.
Applicants will demonstrate confidence, enthusiasm, energy and resilience in supporting the Central team, delivering a wide range of services to the public. Duties include being the public face of the Council, issuing and returning books and other items, keeping the shelves tidy and attractive, helping customers use our IT facilities, preparing and delivering children’s and adult events and activities, supporting your colleagues in creating a welcoming and vibrant environment for all visitors and sharing your knowledge of the wide range of books and other stock.
Flexibility, eagerness to learn, excellent customer service skills, a keen interest in books and reading, good IT skills, plus the ability to work as part of a great team are essential qualities for the role.
Applications are invited from candidates with a passion for libraries and serving the local community. You will be keen to play a role in making Bexley a great place to live, work and visit by providing important services and inspiring our customers to make the most of their libraries.
As part of the Libraries’ team, the post holder may be required to work in five other libraries across the borough to cover absence, occasionally at short notice.
For an informal discussion about this exciting opportunity please call Lisa Day on 020 3045 5269
What we offer:
- Career Average Revalued Earnings Pension Scheme
- Performance Related Pay
- pro rata 23 days Annual Leave (rising to pro rata 27 after 5 years’ service) plus Bank Holiday Entitlement
- Annual Leave Purchase Scheme
- Excellent ICT facilities
- MyChoice Staff Benefit Scheme – Includes Childcare Vouchers, Cycle to Work Scheme, access to high street shopping vouchers and online discount codes.
- Closing Date for your application: 04 April 2019
CVs will only be accepted if submitted with a completed application form.
This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job equirements. The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages.