Exciting opportunities in management of the Council's social housing allocations and applications section.
Our service area covers the busy and diverse front-end of housing customer demand. We prevent and assess statutory homelessness, offer high quality advice, and find temporary, supported and social housing for our customers.
This is a challenging time for our service. Demand is high and options are limited. We need to combine efficiency with a first-class customer focussed service, as well as managing customer expectations.
The role of housing demand manager is challenging and varied, and we are looking for a strong people-manager, who can motivate staff and achieve service improvements and efficiencies. Successful candidates will have a proven track record in management in a housing environment, a good understanding of housing issues and the ability to take responsibility for personal development and learning.
The vacant manager role will have specific responsibilities for managing all aspects of social housing applications and allocations, working with residents, officers and registered providers to maximise the supply of social housing to meet customer demands. Additionally, the role will work across the housing department to reduce void turnaround times and support ongoing estate regeneration to ensure decanting deadlines are met, and will represent the Council on sub regional and pan London housing schemes and being a key operative link with Locata who provide the IT system which facilities the housing register and choice-based lettings.
The role forms part of the departmental management team, which takes responsibility for designing the service and implementing change to ensure continuous improvement in the department. In particular the post will have key objective as the Council will be revising its housing allocation policy this year and the manager will form part of the team shaping this policy for future lettings.
This post is subject to Ealing's enhanced vetting process.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
Benefits of working for Ealing Council include:
- local government pension scheme
- flexible working policy
- generous annual leave entitlement starting at 24 days per year plus bank holidays, rising to 30 days subject to local government continuous service
- discounts with local businesses.