We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic
This Vacancy has closed.

Technical Services Support Officer

  • Employer: Gravesham Borough Council
  • Reference: GBCTSO
  • Published: Mon 11/03/2019, 9:00 AM
  • Closing on: Fri 29/03/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Up to £28,221 per annum + Market Forces Allowance (£1,807)
  • DBS Check: No
  • Location: Kent

Our Organisation-

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role-

This position is within the Technical Services team of the IT Department who provide helpdesk support to 450 users across two sites. The Technical Services team play an important role within the council and their responsibilities includes the monitoring and support of IT infrastructure, end user devices, software and telephony. Working with other members of the team you will be responsible for providing IT support to users, installing new systems and rolling out new projects. You will also be responsible for supporting elected members with tablet devices.

This post is career graded in line with Skills Framework for the Information Age competency levels. Opportunity will be given to the post holder to progress through the competency levels / grades up to POB which has a maximum salary of £35,229 plus Market Forces Allowance plus Leased Car.

Essential qualifications/experience-

Minimum of 5 years experience supporting Personal Computer Hardware, Software, Networks and Servers. Working knowledge of telephone systems and telecoms.

Desirable qualifications/experience-

Microsoft Certification (MCSA, MCSE), Cisco (CCNA), ITIL (Foundation)

In return we offer you:

Childcare vouchers and discounts

Government-approved, tax-efficient way of paying for childcare. You can use vouchers to pay for a wide variety of childcare for children up to the age of 16. Discounts at selected retailers in the town centre and reduced membership at local Leisure Centres.

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.

Training

In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme by Care First

Care First is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help whenever you need them. Support on the telephone, online and face to face.

Pensions

A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

If you would like to have an informal discussion with the recruiting manager call Ross Evans 01474 337750.

Important Information-

Applicants must be able to demonstrate all essential requirements as listed in the job profile

Equal Opportunities Commitment Statement

Gravesham Borough Council is working towards equal opportunities and welcomes applications from all sections of the community.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

We reserve the right to close this vacancy at any time prior to the closing date.

 

Downloads

  • Job Profile
  • Employer: Gravesham Borough Council
  • Reference: GBCTSO
  • Published: Mon 11/03/2019, 9:00 AM
  • Closing on: Fri 29/03/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Up to £28,221 per annum + Market Forces Allowance (£1,807)
  • DBS Check: No
  • Location: Kent

Vacancy Location