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This Vacancy has closed.

Apprentice Case Services Officer

  • Employer: Tandridge District Council
  • Reference: CEX/19/91200
  • Published: Tue 05/03/2019, 15:43 PM
  • Closing on: Mon 18/03/2019, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week.
  • Salary: National Minimum Wage (dependent on age)
  • DBS Check: Yes
  • Location: Council Offices

Are you an enthusiastic team player, with a flexible approach? Do you have excellent customer services skills and thrive on a challenge?

We are looking for a number of Apprentice Case Services Officers to join our busy Case Services Team on an 18-month fixed term contract.

The team are responsible for processing external customer cases and resolving issues using good practice guidance, policies and procedures. The three main themes that Case Services include are:

  • Regulatory – Services that protect the public, the environment, homes and communities
  • Resident Support – supporting our more vulnerable customers that may need higher levels of support, such as housing and benefits
  • Business and Income – Services that collect income for the council and support business customers

In addition to studying towards a nationally recognised qualification (Public Service Operational Delivery Officer Apprenticeship - NVQ Level 3), the position will provide valuable work experience across a range of council services and the opportunity to learn and use a variety of software and IT systems.

If you are a team player with a flexible approach and willingness to learn; if you enjoy a challenge and have a ‘can-do’ attitude, then this role could be the ideal opportunity for you to launch a career in the public sector.

For more information and how to apply go to www.surreyjobs.info and click the Apply Online link. We do not accept CV applications on their own – our application form must be completed.

If you have any questions please e-mail recruitment@tandridge.gov.uk or ring 01883 732987.

 

Downloads

  • 2017 Council Offices - Employee Information
  • Role Specification
  • Attitudes and Approaches
  • Employer: Tandridge District Council
  • Reference: CEX/19/91200
  • Published: Tue 05/03/2019, 15:43 PM
  • Closing on: Mon 18/03/2019, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week.
  • Salary: National Minimum Wage (dependent on age)
  • DBS Check: Yes
  • Location: Council Offices

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