Full Time, Permanent
Redbridge Council is strengthening its IT Service Desk and Desktop support teams to improve the service we provide to our 3,000 customers. To succeed in this role you must be an experienced desktop and Service Desk support engineer with very strong technical skills, who wants to further develop their specialist knowledge in a Microsoft environment with a strong customer service ethos. The role is part of a large support team with collective responsibility for delivery of excellent services to customers.
We are particularly interested in hearing from people with experience of:
o Active Directory including GPOs
o Office 365 administration
o Microsoft Office 2016
o Windows 7 and 10 maintenance, deployment and updates
o Microsoft Server 2008 R2 and above
o Virtualisation technologies (i.e. VMware vCenter, Microsoft Hyper-V)
o VOIP telephony
o PC hardware
o Smartphone security and support
Ideally you will have experience of working with a structured IT Service Management System for logging and managing incidents and a thorough understanding of ITIL standards.
Interview date: week commencing 25th March 2019
Ambitious for Redbridge