Digital Engagement and E-Services Officer
The successful candidate will be responsible for the development, delivery, promotion and coordination of digital library services and e-library resources.
Shape a better future with us
We’re thrilled to have received Investors in People (Gold) status for how we lead, support and develop people. We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives. Let’s make a better Barnsley for everyone.
Your role in our journey
As the Digital Engagement and E-Services Officer in Customer Services, you will engage with and enable our customers to maximise the benefits of access to digital resources and services, acting as lead for e-safety. You will be responsible for the progression of digital library services, identifying new opportunities, and changing our digital culture. You will act as lead champion for the Digital Universal Offer and the delivery and promotion of digital library initiatives.
You will work in close partnership with a range of public / private organisations, community and voluntary groups and those who work, live and study in Barnsley.
What you’ll need
This is a permanent opportunity, to join us, you’ll need a relevant level 4 qualification and you’ll need to evidence experience of working with digital resources and developing successful partnerships. We’re also looking for someone who has knowledge of the application of digital technologies to public libraries and service delivery improvements. You’ll have a strong commitment to deliver excellent customer service and it is your talent for communication and motivating staff, partners and members of the public that really sets you apart.
A lot to look forward to
Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader, or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.