The London Borough of Waltham Forest is highly ambitious. It wants to make sure each and every one of its residents enjoys a quality life in London.
Over the past few years, Waltham Forest has changed dramatically as a place. Good schools, great parks, excellent culture facilities, high levels of regeneration and community entrepreneurship are making it a place that people want to call home.
Over that period of time, Waltham Forest as a council has also continued to develop, and despite the challenges of austerity, the organisation has seen its highest ever levels of resident satisfaction. As funding reductions continue, Waltham Forest is creating a council for the future.
Housing is high on the Council’s agenda and to reflect this, the housing service recently joined the Families directorate to ensure families are supported to be more resilient and services are joined up. The Council sees a strong link between housing, health and social care and is looking for people who share this vision.
About the role: Housing Rents Manager - Maximisation
The Housing Rents Manager – Maximisation is responsible for proactively promoting resident income maximisation and financial inclusion to prevent the accrual of arrears and defaulted debts to Waltham Forest Housing managed accounts. They are also responsible for ensuring customer focus and value for money is achieved through rent maximisation activities and processes. This role is responsible for directly managed staff and will develop and implement ideas that continually improve income maximisation for Council tenants and thereby proactively preventing them from falling into arrears and realising value for money. The quality and impact of services provided to residents will enable Waltham Forest Housing to successfully meet its deliverable outputs, objectives and performance targets.
To succeed in this role, you will have experience of effective management and delivery of a comprehensive rent maximisation service, ensuring value for money and that excellent standards of customer care are maintained at all times.