Senior Systems and Service Support Officer
Salary: £29,096 - £32,479 per annum
37 hours per weekPermanent
Chiltern and South Bucks District Councils have successfully embraced the challenges of modern government through taking a progressive partnership approach to offering services. We are proud of what we have achieved through our joint working and we are passionate about delivering excellent services to our customers every day and meeting the needs of our local communities.
Our staff survey results consistently tell us that our employees think this is a great place to work and that they are proud to work for the Councils. An Investor in People (IiP) Assessor commented that, "staff are incredibly positive about their work for the Council, committed to its success and have a high level of satisfaction".
The Service Support Officer is a member of the Service Support Team. The Service Support Team supports the Revenues Service in delivering its operations by providing control and maintenance of all computer systems used within Revenues and Benefits to maximise system availability and efficiency. The team is also responsible for monitoring performance of the Service.
The team is responsible for annual billing of Council Tax and Business Rates and uprating of benefit cases and the completion of Government returns including the Housing Benefit subsidy claims amounting to £19 million at Chiltern District Council and £15 million at South Bucks District Council.
This post is responsible for the administration of Revenues computer systems, scheduling and running software jobs and maintaining parameter and security controls. This post will require the expertise to be responsible for scheduling and running the routines to generate and balance annual billing for Business Rates and Council Tax and to uprate benefit claims (totalling excess of £100 million). On a regular basis the post holder will be responsible for the running the jobs to initiate direct debit payments (up to £3.5 million per run) and Housing Benefit payments (up to £1 million) for Chiltern District Council.
The post holder will require detailed technical knowledge of Revenues software and systems as well as wide knowledge of the complex legislation applicable to the Service.
The post holder will be required to work outside of office hours at times such as annual billing or when new software releases are being loaded.
For more information about this post please contact Ed Bowen, Service Support Manager 01494 732253
Chiltern and South Bucks District Councils offer a highly competitive total reward package that’s proven to attract, motivate and retain the best people. Benefits include: free parking; a flexitime scheme, generous holiday entitlements and a flexible working scheme. For more information on our benefits please take a look at our website: http://www.chiltern.gov.uk/employee_benefits
As an equal opportunities employer the council can offer a range of flexible work options and all applications and part time requests will be considered.
To apply for this job or to view our other vacancies please visit http://www.chiltern.gov.uk/currentvacancies All applications must be made online by clicking on the ‘apply now’ button and completing the application form. Please complete the form fully as there will not be an option for you to upload a CV. For any general queries please contact Human Resources on (01494) 732155 or email us at HR@chiltern.gov.uk
Closing Date: 24/03/19
Interview Date: TBC