Contract Type: Permanent/Full Time
Enfield Council is looking to recruit a Bereavement Officer offering the post holder an exciting opportunity to contribute to the development, promotion and delivery of the Cemeteries Service to a wide range of users.
You will be part of a small team expected to provide a high standard of operational, administrative and technical support to a diverse and multicultural community across five cemeteries.
The post holder will be based on site within the cemeteries (but not exclusively) with the support of the Senior Bereavement Officer. He/she will be focused on sales of cemetery services, overseeing burials, memorials and memorial testing. He/she must sensitively deal with enquiries and complaints from a wide range of stakeholders in line with statutory requirements, cemetery regulations, Council Policy and the cemetery records.
COTS or cemeteries experience would be desirable but not essential as training would be given. Alternatively, comparable operational and contract experience in a customer focused environment. He/she must be highly motivated, flexible, willing to learn and to work on his/her own initiative responding appropriately to issues across the service.
The post holder must be able to drive and hold a clean driving licence and occasionally work unsociable hours if required. It is essential to have excellent administrative, organisational, interpersonal and ICT skills (using Access database systems) including the ability to stay focused in a very demanding and sensitive service.
Attention to detail is of paramount importance, as errors can lead to serious consequences both for the Council in terms of reputation and in the distress caused to families.
Closing and Interview Dates
Closing Date: Midnight Monday 25th February 2019
Interview Date: TBC
The standard process is for posts to be advertised on the Councils redeployment and internal site concurrently, however those members of staff that are at risk of redundancy and on the Council’s redeployment register will be considered first.
All appointments will be made at the bottom point of the salary range.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.
If you are interested in this role and you would like an informal discussion about this vacancy, please contact Melina Vetere on 0208 379 1618.
If you have any difficulties accessing this information, please contact Oley Taal Gaye on 0208 379 4163 or Oley.Taal-Gaye@enfield.gov.uk. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.