About the role
As a forward thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their dedication and desire to serve our communities well.
To help improve our customers’ experiences further, we are looking for a proactive and service-focused Customer Delivery Officer to join our busy and fast-paced Customer Delivery Team. The team deal with resident and customer cases and enquiries via phone, email, web chat and face to face, across a range of services from Council Tax and recovery and cashiers to accounts payable and receivable. Our aim is to resolve as many queries as possible at first point of contact, provide additional support if required and signpost to relevant information and services. The team also take ownership for cases that are more complex and cannot be resolved at first point, working to strict deadlines and legislation to achieve successful outcomes.
The successful candidate will be able to demonstrate:
- The ability to listen, extract and assess important information
- Customer service ethos, striving to continually improve the customer experience
- A can do attitude
- Being trustworthy and dependable, delivering on what is promised
- A desire to improve their skills, knowledge and performance
- Working with colleagues in a polite and respectful manner
If you are a customer-focused professional, with excellent communication, IT and numeracy skills, who is keen to develop, we would like to hear from you.
For more information about the role please contact Zuzanna Krogulec: Zuzanna.Krogulec@wokingham.gov.uk or Sue O’Brien: Sue.OBrien@wokingham.gov.uk. Please quote ’Grade 4 Income and Payments’ role.
Closing Date: 19/3/2019. Interviews for this role will be held on 22/3/2019.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
For more information and to apply, please visit: www.wokingham.gov.uk/jobs-and-careers/
Please note that CVs are not accepted.
Alternatively, please call 0118 974 6116 (answerphone outside office hours) quoting ref: 711055
Wokingham is an equal opportunities employer.