You will be working as part of the team responsible for processing new claims, changes of circumstances for Housing Benefit & Local Council Tax Support Scheme and processing and updating council tax records. You will be required to work with customers to obtain further information or resolve queries, verifying all personal and financial details, obtaining evidence to support claims from employers, landlords and other agencies.
You must have proficient keyboard skills, be committed to high standards of customer care, and have the ability to communicate effectively and courteously with the public. You will also need to be able to work under pressure and maintain confidentiality at all times.
You must have experience of working in a Local Government Revenues or similar environment, with the ability to work accurately under pressure to tight deadlines and able to communicate clearly and effectively.
Applicants will be required to have 3 GCSEs, including Maths and English at minimum grade C or its equivalent. Consideration will be given to applicants able to demonstrate similar abilities through having previous relevant experience in revenues and benefits or similar business environment
Working closely with other teams within Revenues, you will be able to develop your knowledge and expertise in a broad range of processes.
We also offer:
· a friendly working environment with a range of flexible working options .
· a generous annual leave entitlement
· opportunities for training and development
· Access to the Local Government Pension Scheme
· Employee benefits including a staff discount card
INTERVIEW DATE: 27th & 28th February 2019
To apply, please visit www.mansfieldandashfieldjobs.co.uk to complete an online application form.