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ICT Systems Specialist (Finance)

  • Employer: London Borough of Ealing
  • Reference: LBE/19/87656
  • Published: Thu 31/01/2019, 7:00 AM
  • Closing on: Thu 21/02/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week.
  • Salary: £35,025 - £43,734 pa inclusive
  • DBS Check: No
  • Location: Perceval House, 14-16 Uxbridge Road, London W5 2HL

Ealing Council ICT are at the forefront of digital development in local government. An opportunity has arisen in the applications support team for a Systems Specialist Financial Systems.


You will be part of a team providing support for the Council’s financial Ledger and payment systems. You will need to be a team player and have prior experience providing support of financial systems.


You will be responsible for:


• Ensuring the smooth running of the finance systems and their interfaces.
• Ensuring all incidents, requests for service etc are managed in a timely and appropriate manner following relevant processes.
• Recommending solutions to customers and follow through to resolution or to escalate in a timely manner if no resolution can be found.
• Prioritising workload based on severity and impact to customers and demonstrate a sense of urgency when handling tickets.
• Proactively identifying and resolving potential problems in an effort to prevent them from occurring and improve the overall customer experience.
• Liaising with suppliers to discuss and evaluate potential solutions to incidents and problems.
• Supporting new business applications into the live environment.
• Being a systems matter expert within Agresso (Unit4 Business World) and Civica


This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.  This requirement relates to Part 7 of the Immigration Act 2016.


This role is subject to Ealing’s enhanced vetting process.


Closing date: 21 February 2019

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  • Role Profile

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  • Employer: London Borough of Ealing
  • Reference: LBE/19/87656
  • Published: Thu 31/01/2019, 7:00 AM
  • Closing on: Thu 21/02/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week.
  • Salary: £35,025 - £43,734 pa inclusive
  • DBS Check: No
  • Location: Perceval House, 14-16 Uxbridge Road, London W5 2HL

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