Are you a dynamic, energetic and engaging team leader, looking for a new opportunity where you can help shape and influence how we deliver services to our customers and stakeholders? If so, we would like to speak to you!
We are looking for a highly motivated customer service professional who is able to lead, coach and support a team of customer service advisors and also manage the day to day operations of Tunbridge Wells Gateway, a state of the art environment aimed at delivering multi-agency services to local people. You must be energetic, confident and able to inspire your team to deliver an outstanding service to both internal and external customers.
You will have previous experience of leading a customer service team, and a proven ability to develop and implement process improvements and change in a fast-paced and dynamic environment.
Additional benefits for this post include 24 days’ annual leave (increasing to 27 days after 5 years’ Local Government service), membership of the Local Government Pension Scheme, as well as invaluable training opportunities for continuing professional development.
For more information have a look at the Job Description and Person Specification below. If you would like an informal chat about this opportunity, please contact Denise Shortall, Customer Service & Gateway Manager, on 01892 554218.
Our competency framework describes what's expected from our employees in terms of attitudes and behaviours. To view our core competencies, click here.
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Interview Dates: Thursday and Friday, 21 and 22 February 2019